AquaTruReviews of aquatru.com

Reps are very nice and accommodating when they attempt to sell you the purifier; however, you won't want to deal with them down the road, and especially when you have a problem. Customer service is the worst. They lie and deceive. One of the filter indicator lights on the carafe unit I purchased came on way too early. According to the rep, units sold at that time had this particular defect (a fact they neglected to tell me at the time of purchase). The unit has a 1 year warranty to repair or replace against defects. Nevertheless, I got the runaround when I called them telling me that I probably filtered more water than necessary, etc. etc... the usual song and dance. Mind you, I'm just one person, how much can I use? Then I was asked to just hit reset and the light would turn off. What a genius idea, I should have thought of that and problem solved... lol The lies did not end there. On Dec. 2nd, I ordered the other filter. Did not hear anything for a few days. After a call, an email indicating it was shipped the same day with the tracking #, yet nothing on the USPS site. The story was that USPS was too busy and had not had the chance to scan the item. - A couple of days later: Rep: "It was shipped on the 3rd" - A few days later, still nothing on USPS site: Rep: "Oh, it is still in our warehouse" Me: "So you've been lying all this time" Rep: "No ma'am, I'm... the filter is in our warehouse" Need I say more...

I would give zero stars if possible. The filter leaked (full tank) under my kitchen cupboards. Customer Service advised that I send a video of the issue (I didn't see the unit leaking) ... weeks on I am remain frustrated as they have refused to arrange a collection for the faulty item and it will be very expensive to return it to the Netherlands.

They never seem to be there to deal with problems, tried ringing lots of times, unable to get anyone, any help.

I purchased Carafe Countertop Reverse Osmosis Water Purifier + Free Pre/Carbon Filter - Carafe Smart Alkaline and paid $398.00 - parent company, Ideal Living My take: don’t do it. I thought I did my research and trusted their reviews which I now think are all sponsored and they may be somehow suppressing the negative reviews. My pitcher arrived and despite several hours (yes, this is sadly not an exaggeration) we could never get the wifi to connect and most importantly: • ⁠Sensors misread tank levels • ⁠Units stop mid-filtration or prompt “dump and refill” endlessly (this never stopped) • ⁠the pitcher is relatively small to begin with and never successfully filled past 1/4 of the pitcher. Filling the tank gets old really quick and the machine overall is very fragile and you have to be careful when you place the water tank back on that the cover is in place • ⁠Returns take forever and require jumping through hoops: despite their policy saying you can return for any reason….i was within the 30 days. I called them a week after getting it as we didn’t open the package right away. Customer service tried to decline giving me a return label and insisted I: • ⁠wait for them to send further troubleshooting instructions for me to follow (no thanks I already filled the manual and spend 2+ hours and wasted water •send them a video as proof of the bad product •never once said they are sorry or anything •instead they try to pressure you and add complexity making returns frustrating despite that the product doesn’t work as advertised. I had to spend 30 mins arguing and reminding them of their published return policy •customer pays shipping both ways so about $40 Despite the fact the pitcher sensors and wifi don’t work Wish I’d found a review like this before buying, so I’m leaving this here for the next person. This company never took accountability for the faulty product and made it difficult every step of the way to get a return label and refund

Don’t buy 1 if your in a hard water area even with monthly descaling it will cost you a fortune in filters

I researched water filters a lot and found this one to be the one to go with. Over three months in and it's been great. I heard the app and customer service was not great but who needs the app? Just fill, drink and maintain.I haven't needed customer service yet so I cannot comment on that but so far it's a quality product.

Months after purchasing the Aqua Tru countertop system, it broke, quite possibly because I followed the directions of the ignorant third party and sister companies that answered Aqua Tru's lines, only to find out they are not employed by Aqua Tru and are penalized if they transfer us customers to Aqua Tru employees (full story is much worse). Ideal Living, the parent company of Aqua Tru, Air Doctor, and more, refuses to answer my emails. My unit may just be faulty, but the failure to not only resolve the broken unit that is still under warranty but also communicate with customers is very poor form. There are many similar complaints on BBB. Not worth the risk.

Belachelijke klantenservice! Ik heb een unit die zwarte rook in het water spuugt, in de boekjes staat dat dit na een aantal x weggaat. We zijn 50x verder en het gebeurt nog steeds. Klantenservice zegt dat dit kan gebeuren. 0 oplossingen 0 excuses. Helemaal dramatisch. Ondertussen heb ik nog geen glas ervan gedronken. Belachelijke service. Kijk liever naar alternatieven. Dit levert alleen maar stress op, zeker als je zo een half defect unit krijgt van ze.