Anju
Great support from Customer Service.
Customer service suggested a few different options for me to try to get the system to start working. The sensors were acting up unable to sense that the system had been cleaned. The water in Ca is hard so it requires regular descaling. This is my sister's Classic. I have a Carafe and it has never needed descaling even though I have had it longer that hers. Hers is used a lot more than mine, so there's that important piece. AquaTru worked with me diligently to resolve the issue. Thank you.
Response from AquaTruJun 30, 2026
Hello Anju, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa