CB
Design Flaws and Cheap Material for $500
For $500 it’s a relatively cheap design. Both holding tanks are small and plastic. You cannot simply add water to the unpurified water tank, you must remove it, empty it and refill it or it warns you will risk ruining the filtration system. Every time you remove the unpurified water tank water leaks out and fills in the holding area of the tank. If you don’t wipe it up when you put the tank back it’ll spill out all over your counter. The system is not smart enough to realize that the old unpurified water has not been replaced so when you go to get a glass of water it starts trying to purify the leftover water in the unpurified tank which as stated earlier can cause harm to the system. This requires you to basically always have the second tank removed when you aren’t actively filtering water which leaves the 2 rubber filter lines exposed. Pretty disappointed to have paid so much for a pretty basic water filter that requires more work than your $25 filters.
Response from AquaTruAug 5, 2026
Hello CB, we’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. Team AquaTru / Melissa