AquaTruReviews of aquatru.com

Great product & quick delivery!

I want to congratulate the AquaTru customer service department on their dedication in quickly replying to my questions giving me clear and accurate feedback. They also follow up with to check that everything is satisfactory. Few companies do follow-ups like that.

Pretty simple setup. Having to empty the water and refill can be a bit tedious but unlimited RO water for just the little bit of upkeep beats trekking to a store for it and paying $0.99 a gallon, and it truly is very simple to do. Very happy with it.

Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking sound and difficulty with tank filling check the filter alignment. A quick rotation of filter and undersink mount systerm works amazingly well. We use it numerous times per day!!

#1 - they shipped the wrong item to me, which I had to return and wait on the correct item to be delivered #2 - when I got the classic aquatru it appeared the membrane was defective giving me a TDS reading of over 160ppm. I been doing water filteration for a long time and had RKIN RO system and now WaterDrop RO systems and they always been (after re-minerailization) around 25 to 28ppm. 160ppm was not correct. #3 - Dealing with Customer Service at AquaTru was a nightmare and took tons of my time out of my life. They wanted me to pay to ship the defective item back - which took two calls to get that resolved. I sent the item back then had to make more calls to tell them I did along with the tracking number so I could get my refund (nothing like returning something on amazon!). #4 - finally got reimbursed and will never buy anything from aquatrue again in my life. I bought waterdrop RO countertop system from amazon at $240 which has all the same certifications and after re-mineralization my same TDS reader displays 29ppm on the 4th gallon of water i put through it. on the aquatru classic i ran 7 gallons of water through it and still ready 160ppm. The customer service guy at Aquatru tried to make me believe this was normal - but youtube videos say otherwise (where they demo'd the TDS). If i was not experienced with water, I would be drinking contaminated water if i believed the bad customer service representative. I will never do buisness with AquaTru again, because I don't believe they are True but try to tell you something is not defective and normal when it is NOT.

Very easy to use, great water!!

Love my countertop Carafe. I use this for my kettle and for my dog, who has issues with my very hard water.

Excellent design, fits nicely in small kitchen, works great, and the filters last a long time.