Maryus
A $375 purifier should last longer than a few months
I bought an AquaTru Carafe for $375 on April 24. By September 11, less than five months later, it completely stopped working. I tried restarting it and cleaning the tank and valves. AquaTru then recommended a descaling kit. I waited for their kit, followed all the instructions exactly, and got the same result. No improvement. On September 29, I sent a photo, explained that descaling had not worked, requested a full refund, and offered to return the unit. As of October 9, I have received no substantive response to that request. It has now been four weeks since I first reported the fault. For $375, I expected a reliable water filter. I did not expect to spend weeks troubleshooting it and chasing a response within the first six months of ownership.
Response from AquaTruOct 9, 2026
Hello Maryus, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you. We’ve created a support case for you under ticket #1129080 so we can look into this in detail. To move forward, please contact our Customer Support team at 1-800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution. We’re available 24/7 for you, and ready to help. Team AquaTru / Melissa