AquasanaReviews of aquasana.com

Do not use this company. After four years the filter fell apart. Flooded my basement. Took four months and stress from the company to replace it. Had to send back the unit for testing. They sent a replacement and it was leaking immediately. Buyer beware

On the surface, this looks (and likely is) a good product, but I have been trying to get replacement filters for 4-6 months with no success, being told time and again that there are "problems with shipments". If I cannot use the device, what's the point in it? Aquasana UK service has been appalling.

Aquasana customer service sucks. Each time I needed help and called for support no one picked up the phone. And the the music on hold gos on for hours. I will take my business elsewhere. Where I will be appreciated.

Like they say in court. This is truth and whole truth so help me.... I ordered a "Replacement" 300000 gallon filter. After i removed the old system to install the new, the connectors from my current unit do not fit new one. The inept sales woman did not ask how old my unit was , or suggest I needed new connectors, or send new connectors. Just a stupid woman order taker. After I call customer service- Ruben tells me he will EXPEDITE the order for the parts. I asked Ruben what does EXPEDITE mean, and before he would answer, transfers me to the sales so I can talk to the supervisor of the INEPT order taker. Instead I am put into a recorded survey. WHAT A JOKE. What does EXPEDITE mean? In the email it says UPS GROUND. 3-6 days. This is how Ruben takes care of a customer for their screwup. Ruben was told the old system was leaking, I pulled it out to replace with new, yet his help was terrible and didnt care. Luckily I was smart enough not to give old filter to garbagemen passing the house.... just in case. I had to call back to get the part 2 day shipping (not 1) , and "maybe" it will be shipped today. What a terrible, mooch company to deal with.

I bought the Aquasana Whole House Rhino filter system a year ago. I did have trouble finding a qualified plumber to install it, and that was pretty expensive, but after it was installed, it made a huge difference, I can see just how well it works when I change the filter which captures a lot of brown debris. I like that it is salt free and doesn't harm my plants. There is one thing you need to know. The plastic pressure relief piece is very flimsy. The o-ring came out of mine and the plastic disintegrated when I tried to tighten it with a screwdriver to stop the water spewing. I had to wait for business hours to reach customer service. This part can't cost 10 cents, but it is not available to purchase as a spare and the filter will not work without it. Aquasana sent me one for the cost of shipping. I buy my replacement filters in a subscription and cannot understand why they would not include this spare with the subscription. You can relieve the pressure by turning the water off and draining the faucet. I will be doing that in the future. Aquasana - step up and add this part to your filter subscriptions.

UPDATE: This is an updated review: June 2025. After the initial snafus-- 2.5 years later, I can say that I am happy with the under sink Aquasana filter system. I give it 4 stars (instead of 5) because of the initial frustration and inconvenience. I would recommend this product now. Do not buy Aquasana under sink system as it leaks--(twice in less than a year) very poor product quality! believe all the reviews I ignored about it leaking. mine leaked brand new, they sent replacement parts, now less than a year later, it is leaking again at filter change at a different location! I formally recommended aquasana when I rented and had a countertop system/water for life as the customer service was great, but now no more! dont risk the headache, inconvenience of being without filtered water for at least 2 weeks, and risk of flooding, and extra shipping fees for replacement parts, that you then have to pay to have installed. I called aquasana back as I have no idea why I should call them and they didn't know why I should call them either.

I have been using the Aquasana under-sink filter that comes with its own small faucet for two years and we are really happy with it. The quality of my well water is very good - and I have a UV filter for potential biological contaminants - but I still wanted an end-point filter for drinking water that removes any trace lead from the pipes. I signed up for the water for life auto-subscription to save on shipping & always have a backup supply of filters; I even paused the subscription one time without any problem. I’m surprised people have such negative reviews but personally I think a whole-house system is a big undertaking that you should only purchase through an established local business that will work with you from start to finish. For a smaller sink-mount water filter, this has been great for us.

Sales Woman named Lulu was extremely Rude and didn’t even ask what I wanted cut me off mid sentence. She also didn’t really help me when all I was trying to do is buy the product. When sales people don’t do a good job it’s a clear reflection of there company