Appliance Parts 365Reviews of applianceparts365.com

I ordered a replacement pump and motor assembly for my Bosch clothes washer around 9/20/21. I received the package on 9/27/21. The item was in the original mfgr's cardboard box without any packing protection. This should have been put into an outer box with some protection, as it fits very tightly in the original box. The product arrived broken, and unuseable. I contacted them via email, and received a reply from "Mr. Marty Fenton". The email was sent around 3 AM, which tells me they are not here in USA. They requested photos, which I supplied, and an immediate re send was initiated. Another 7 days and the same identical problem, even though I told "Mr. Fenton" in detail about the packaging issue. His response was "You deserve much better". That was the last contact from anyone, even though I followed up with emails wondering what was taking place. No response from voice mails as well. I believe their business model is that once they arrive at a certain point of loss, they simply move on, knowing you will initiate a claim with your credit card. They may show a US address, but all of the time lines I have seen indicate offshore offices, and "Mr. Fenton" did indicate that he would have to wait until the warehouse opens up on a couple of occasions. I am retired after having started and run a business for over 47 years, so I have gained quite a bit of knowledge, and made many friends from my clients. DO YOURSELF A FAVOR, and STEER CLEAR OF THIS ONE !!!! **Update** I emailed "Mr. Fenton" shortly after posting this review, about 4 hours ago. I just received a reply that they have initiated a refund, and have also had trouble with their internet, and I may not have received an email to that effect. Seems I've heard this story before. In emailing them after my initial post here, I told them that someone has to step up, so I will be utilizing my resources to let others know to avoid them. I'm not finished yet! ** Yet another update** The "credit" to my card on 10/13/21 was actually a 2nd charge to my card. I now have 2 disputes filed against them. This just keeps getting better! I wish we could give them "minus stars" or the poop emoticon, as they have certainly earned it.

Frustrating experience. I ordered a knew master board for my washer - overnight delivery. Tried to contact customer service but they don’t answer or call back. Was able to speak to someone using chat but that person was unable to help. I sent in a warranty claim for return which said they would get back in 2 business days. They did not. I contacted someone on chat but again this person could not help. Eventually the got back to me and I learned I needed a different part. I wish they would answer their phone. I would have saved a lot of time and money.

Unfortunately I received the wrong part. I ordered it based on the model number of my fridge but it turned out to be too short for my fridge door. I'll be sending it back.

Cheapest place I found for the stove knob and fridge pantry end caps.

If I could do a negative, I would. Placed order 9/24/21 still has not shipped. Their site shows the item in stock and states "typically ships in 1 business day. BULL CRAP! They don't answer the phone. They have not replied to my 3 emails. They have not returned my call (I left a voice message). Horrible company. Horrible experience.

It is not the model/type that will fit my oven. Not sure how to return and exchange for the right size coil. I wouldn’t mind actually sending the coils from my oven if it meant getting the right replacement size, but then I would not have it to search locally or if it gets lost in the mail I would be double trouble. Anyway, it arrived in good shape and was what I asked for (even though I am the problem in the type needed category). So: happy with the experience.

Item arrived quickly. Exactly as described (pictured) on the website. At the time of the purchase, it was the best price on the Web, including shipping. Plan to bookmark the seller/ company for future sales. Thanks, :)

I received my part which was exactly the correct one, however, it took almost 2 weeks for my delivery to be received which seems a little long in my opinion. Anyway, I am very satisfied with your service. Thanks!