Appliance Parts 365Reviews of applianceparts365.com

I received the part early. It was exactly what I ordered. When I installed the part it worked. I am very happy with Appliance Parts 365.

Scam. Never sent the part, strung me along for a year with "it's at the warehouse, it's in shipping, etc." and never refunded the $150 I paid in advance for an item their website said was IN STOCK! DO NOT SEND THEM YOUR MONEY!

the part worked great. I installed it immediately.

The self was the wrong size, probably my error. Hiow do I return and order the correct part. Thank you John Secor

Ordered a part on Oct 12, 2021 and received order confirmation with an estimated shipping date of 2-9 business days. On Oct 14, 2021 received an email informing me this part was BACKORDERED. I checked the status of this order in April 2022; it remained on BACKORDERED. On Dec 1, 2022, I requested this order be cancelled and my $66.14 be refunded. I was informed via email from Bryan that a check would be issued to me for this amount. This refund amount has never been received even after a Jan 24, 2023 email checking on the processing of this refund. Another email on March 1, 2023 was sent informing this company of their negligent refund process. This truly frustrating example of poor customer service should make any potential customer fearful of doing business with such a corrupt, unprofessional and unethical business entity. I submitted a claim to the Consumer Protection Division of my states Attorney General's Office since Appliance Parts 365 ignored all my attempts to resolve this situation with them.

What or how do you grade someone who agrees to a service or to (in this case) fulfill an order, takes your money (paid in good faith), and then doesn't fill the order (partial), and then ignores you. Seems like ZERO stars would be adequate. I wish I would have looked at the reviews before dealing with this "company" More than six business days after they responded with automated answer "currently being reviewed". I paid $80 for four parts. I received one, in a box marked one of one, from another parts distributor with label stating one part. What exactly is being reviewed?

Avoid this merchant at all costs. I knew that I would have an issue as soon as I placed my order. I received an email confirming one of my orders that included the following statement: "In an effort to get our shipments to our customers as quickly as possible, your order cannont be cancelled or modified once it is placed. Please refer to our return/exchange instructions on how to return your order once you receive it." So if you ordered the wrong part, you can't call or email anyone to correct it. They charge you for priority shipping, then once you get the incorrect part, you can email them for a Return Authorization Number and mail it back at your expense. Their website says to allow 48 hours for a response, but I had to wait 96 hours and also send an email asking why it was taking so long to get a return authorization number. This part is very important because you only have 30 days from the date of your order to return the item to them or they get your item and you get Nothing. You ship the item back at your expense (be sure to track it, so they can't claim they didn't receive it back) and of course they deduct 10% from your refund for a restocking fee. Then and only then, can you order the correct part that you really needed, as if I'd place another order with them. I ordered two items from AP365 because when I ordered the first part, it stated in the remarks that I needed another part in order to make the first part work correctly, but conveniently for AP365, the additional part that I ordered isn't eligible for a refund. I ended up not using either part because they were the wrong parts, So a brand new part never opened went into the trash. Another Red Flag is on their Returns Page. At the Very Top, they ask you, if you return something they won't take back, do you want them to throw it away (like they are really going to do that, you know they would just resell it) or should they return it back to you, at your expense, what would you do with a part you didnt need, and pay shipping twice? I would Not recommend Appliance Parts 365 to anyone. They never sent a conformation email for the second item. They have soo many negative reviews but after my personal poor experience dealing with them, I can honestly say they have earned every low review they have received.

Ordered part for my LG washer. Part arrived within a week. Very pleased with Applianceparts365.