Appliance Parts 365Reviews of applianceparts365.com

If I could zero stars I would. I ordered a part and they took my money. When I emailed to follow up on the part they told me that my order is cancelled and my money will be refunded in 3-5 days. No explanation. I don't believe they would have ever contacted me to let me know that the order was going to be cancelled if I hadn't contacted them. I asked for a number to speak with someone to no avail. This company is crooked!

Easy order and quick delivery.

I recently ordered a part for my Whirlpool automatic washing machine from Appliance365.com. The information regarding delivery said to expect it in 2-6 business days. I ordered the part, and noted that it was charged to my credit card immediately. 13 days later, I still have no part, and have yet to receive any acknowledgement from Appliance365.com that the order was even placed. I contacted my credit company, they verified that the charge had been made, and gave me the telephone number for the company. Calling the number resulted in being told that I must communicate with them via email or chat.... so, I chose chat. It took a fair amount of time for the chat person to respond. Ultimately, I was told that the part I had ordered was out of stock. I could expect delivery, possibly by mid June! This was after being led to believe it would arrive in 2-6 days. When I pointed out to the chat person that I was expecting delivery in 2-6 days, that was the impetus for my order, I was told that the only way to be assured that I would receive the item in that time frame was to pay for premium shipping. This essentially doubles the price of the item.. When I inquired if persons who paid the premium shipping would receive their item before them that did not pay premium shipping, I was told that this was the case. That, unless you paid premium shipping, no matter what the date of your order, them that paid premium shipping would always have their order filled first. The chatter admitted that, my order would be delayed indefinitely unless I paid the premium rate. They said this was detailed on their website. IT is NOT how they advertise when you place your order. This is a prime example of BAIT AND SWITCH. This is unethical, if not illegal. But, I am sure, most people pay the additional fee to get the part, because they need it. Very poor business model for the following reasons: 1) Did not send any email acknowledging receipt of the order. 2) Failed to notify me of the delay of the part due to restocking. 3) Do not make it clear that, unless premium shipping is paid, you may never receive your ordered component. Beware!

Good customer service

Ordering was easy, and the product was delivered within the promised timeframe.

Easy ordering, fast delivery, perfect fit parts!

Never got what I ordered. This site is a scam. Don't order anything from this scam site. I waited too long to call the credit card company thinking the economy had affected their supplyline. Nope. Just a scam. They will take your money and run. STAY AWAY from these jerks.

Arrived ok Havent installed yet. Hope it works ok.