Appliance Parts 365Reviews of applianceparts365.com

was shipped wrong part-not what i ordered. they sent me a return label and received the part back 9/5. here it is the 15th with no refund. After second request by phone today, two days after initial request, I received a credit

Ordered a Viking Oven Ignition Electrode they sent me a freaking knob. Then they close up for 3 day weekend. Oven should be up and running, but thanks to Appliance Parts 365 no oven for 3 day weekend. I put in dispute with CC company. Should have just purchased from a name brand web store.

This company sent the wrong part and still has not issued credit after 5 months. DO NOT order from them and expect reliable service.

I informed the company as soon as the order shipped that only one item was listed as being shipped and I inquired when the other item would be delivered. I did not receive a response multiple times. When I did get a response, I was informed that the order was delivered. Which once again ignored that not the ENTIRETY of the order was delivered. I have tried to resolve this multiple times and each time would end with customer service member "Alexis" failing to provide a resolution or continue to respond. Because of this, I will never purchase another item from this company and will recommend to not purchase items here to every person I know.

If I could give 0 stars I would. I ordered back on February 18, 2023. For a microwave plate that they say is in stock on they're page. I then got an email saying it was backorder. Like for one why does it say in stock on the website, just straight lying to customers to get sales. The freaking page was $60! They said it would only take 18 days. Well yall see how that span out. I contacted them and they said it would be longer. I said okay, but now at this point it's been, I contacted them I'm June sometime asking for a refund bc I have no had a decent working microwave and was just going to get a new one. And looking surprise here no one is responding now 😃 They're about to drive me crazy. I'm going to talk to my bank. DO NOT, I REPEAT DO NOT BUY FROM THESE PHONEYS.

I made the mistake of not reading the reviews for this company before placing my order. If I could give a negative 5, I would. I ordered a part for my oven on May 30th and a few minutes after I placed my order, my wife decided she wanted a new stove, so I quickly emailed back and canceled the order. I got a prompt response from the company cancelling the order and stating I would receive a refund to my credit card within 3 to 5 days. It is now almost 2 months and NOTHING. When I sent an inquiry as to why I had not received a refund, the mailbot quickly responded and said they were looking into it. When after a few days I got no response, I emailed again and this time not even the mailbot responded. DO NOT purchase ANYTHING from this company. I am out over $37.

I take back the positive recommendation I gave to this company. I will never do business with them again. I tried to return an incorrect part for our refrigerator but received absolutely no responses to telephone calls and countless emails almost pleading for them to respond to my inquiries. So, I swallowed big bucks and threw the damn thing away. Hope Cincinnati's Better Business Bureau or Chamber of Commerce are aware of their appalling business practices.

You do not want to do business with this company. I ordered a part 6/14/23. I never received an order confirmation, but my credit card was charged. After about 2 weeks, I sent a "chat" request as to status of my order. No response. After another week, I sent another "chat" stating to cancel order. No response. Contacted CC and opened dispute.