Appliance Parts 365Reviews of applianceparts365.com

First, there is no available phone number to contact this firm. Only communications is via an unmonitored email site. Second, the returen policy is totally customer unfriendly! The only acceptable returns are those which were never opened or apparently tried to see if the evne fit the unit they are supposed to repair. It's all on the customer to determine whether the part is correct and working properly. Don't ever use this firm if same part is available especially so if it's available on Amazon who has a much better and customer friendly set of return policies. Oh, and buy the way there are multiple methoda for contacting and communicating with Amazon.

I ordered a refrigerator part LAST April and has never been delivered. I sent emails and all that came back were canned responses. I tried calling but the phone number only goes to voice mail. This place is a sham. DO NOT ORDER FROM THEM. I will keep posting bad reviews until I get my money back. And Applicance Parts 365, if you are reviewing this, you can check order #1332577 and send my money back if you want me to stop posting everywhere.

Part doesn't fit despite my efforts to make sure it would.

I only ordered from here because I was told I could make an easy return. HA! This is the hardest return. I've sent two emails and the website "chat bubble" always produces an error message. No phone number to call. This is not worth the time and hassle. Learn from my mistake and just call a professional.

First I made and order by mistake and immediately wrote in to them asking to cancel. They did not and the part arrived over a week and a half later and it was not a good replacement as far as quality. I had already received the exact part I needed from another company. They told me they would send me a shipping label. Never happened. I should have learned but since they said they were sending me the shipping label and apologized I made another order. Again, wrong part came. I got an axle for a wheel instead of the wheel. They are impossible to reach by phone and have not answered my last several emails.

Stay well clear of this scam, some people are lucky and receive the correct parts or quantity you wont beable to contact them and they do not answer emails. Better Business bureau rating was 1/5* out of 467 reviews

They sent me the wrong part. Made it difficult to return the incorrect part. Paid the shipping to return the part. They sent me a "refund confirmation" that has not been credited to my credit card after 8 days. So, I'm out the cost of the original wrong part, the shipping to return the part and now they seem to have ghosted me. No wonder they have such a poor BBB rating.

Ordered part May 17 2023. Part in stock when ordered but of course after ordering its all of a sudden not available and now on backorder. They do this to tie up your money so they can make interest on you. After months went by I emailed company to check on status of part, no response. Now it's October 1st and have sent complaint to Ohio State attorney General. This company is not LEGIT. Let's start a class action lawsuit and put this company out of business.