Apex Gaming PCsApex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Nathan J.
Computer don't show display on screen when turning on
Response from Apex Gaming PCsMay 8, 2025
Hi Nathan, We are sorry to hear you are having issues with your PC. Please call us at +1-215-565-1069 or email us at [email protected] and we would be more than happy to help!
Heather J.
Iz good not bad good :3 me likey good price happy customerrrrrre
Logan R.
The pc runs like an absolute unit! And I'm very thankful yall put the time and effort into building it, the only thing that bothers me is the power button now flashes red and no one knows why, but it hasn't had any performance issues either way, so it's still really good. Thank you all for the amazing product!
Tommy
Good price and helpful staff setup was easy and everything worked as expected
Jacob P.
Was a smooth process building and , ordering exactly what I wanted the time frame was well within what was said, absolutely love the build and how it preforms!!
Brian E.
They kept me informed they recommended extra things to be assembled for my pc and how much it would cost. Even after receiving my PC they kept messaging me to make sure it was satisfactory. Wonderful service and I will enjoy my half a car.
Tim B.
TLDR: Apex was not forthright and honest in selling me this computer. I feel cheated and unhappy with what I got. I ordered the basic Bronze mchine from the Apex Gaming PCs website. They asked what kind of games I'd be playing (nothing too serious or graphically demanding), and I had a conversation with an "Engineer" about it. I got an email of "recommendations" for additional hardware they wanted me to purchase, which would have been an extra $542 on my $660 computer. The recommendations had someone else's name in them, so this definitely looked like a sloppy cut'n'paste job just to try to upsell me on some stuff. I declined all of this without even really reading it, because this seemed so cheap & dishonest. Apex's website says everything ships within 2 weeks. It took a month (to the day) for them to ship my PC. Then they charged me $150 for shipping. What I got looks nothing like the Bronze machine on the website. (It does say in tiny print that the product shown has extra stuff and what you buy might not be the same.. tiny print.) The machine I got has no BlueTooth capability -- apparently that's hidden in the "Customize" menu under the WiFi drop-down (for some reason). I didn't know anybody made a computer, phone, tablet, or anything similar without BlueTooth any more. The graphics card they gave me wouldn't run the games I named. I ended up pulling the graphics card out of my old 4-year-old machine (that I was replacing with this), and now I get better performance from that. If you asked me what I was running, and I told you, and your card wouldn't even run it, WHY did you sell it to me? Your "Recommendation" (which was addressed to some other dude's name) probably should've said, "There's no way you can run XYZ with this card." A search later revealed that this is considered a VERY low-end card and doesn't run most games. Why does Apex *GAMING* PCs sell this to people? Yes I could've searched for it before I made the purchase, and I should have -- but I'm not an expert on graphics cards, and I trusted them. I got 3 emails asking me if I was happy with my purchase or if there was anything they could do to help. I replied all 3 times, but they never answered me. Apex has a NO REFUNDS policy if it's more than 1-2 days after you make the order online -- not even while they're spending a month "building" the computer, or after you receive it. This should've been a warning sign -- once you actually get the product, you're out of luck if it stinks.' Overall, I feel I was cheated and badly overpaid for this. I could've gotten a better machine off Amazon for 60% of the price, or probably something even better from a local shop. I strongly recommend you don't buy from Apex Gaming PCs.
Response from Apex Gaming PCsApr 4, 2025
Hi Tim, Thank you for taking the time to share your experience. We truly appreciate the opportunity to address your concerns and ensure your PC meets—and hopefully exceeds—your expectations. Without feedback like your's Apex can not improve. First, we apologize for any confusion caused by the one error in your recommendations. Beyond that mix-up, your suggestions were specifically tailored to your needs and were certainly not copied and pasted. We also acknowledge that Bluetooth is not standard on some models, and we’re making updates to our product customization text to ensure it’s clearly highlighted, along with the text shown under all products, noting that customization of the PC will affect its appearance. With regard to shipping, both your receipt and our checkout page indicate a 3–4 week timeline, and we met that window for your order (placed on January 30 and shipped on February 25). You can find this information in your order confirmation email and online receipt. Regarding your graphics card, we have provided evidence that it should run the game you wish to play—though this detail was not communicated to one of our System Engineers. As discussed, we will expedite your system through our RMA Team to confirm there isn’t any underlying hardware issue affecting performance. We have also checked our records and responded to all your emails promptly, except for one reply to our feedback request. If you did not receive our responses, we would be happy to resend them or address any additional questions. Lastly, while we do not allow cancellations after a specific waiting period, our policy does permit returns if the product does not meet your expectations, and in most cases, you are refunded 100% of the amount paid. The full details are outlined in our returns and cancellations policy on our website. We truly value your feedback and hope that we are able to change your one-star feelings toward Apex into five-star feelings. Thank you again for your time, and we look forward to continuing to support you in getting the most out of your new PC.
Svil
I wasn't expecting it to take three or possibly more months to receive the PC I hope everything is all right. so far it hasn't been too bad though
Response from Apex Gaming PCsApr 4, 2025
Thank you, Svil! We are very sorry for the delay you faced. We are working as fast as possible, but sadly, GPU supply is causing some delays on our end. We have made it clear on our website so that going forward, customers have the expectation that due to GPU supply orders may be delayed as of March of 2025.
