annieskitclubs.comReviews of annieskitclubs.com

If I could give 0 stars I would. Same thing happened to me as the other reviews. Some sort of migration and can’t access my account. I was 4 months in and now can’t access the training videos from the previous ones! No phone number for help just a form online and it’s been a week and hasn’t got back to me yet. Never again.

No customer response. Blocking any responses on Facebook. Email is canned responses ignoring original request for information. The kits are high quality, and fun to do, but since their last upgrade it has been well over a month to get any information about current subscriptions

I signed up and purchased Irish Fields Aran Knit Afghan in March 2025. I received my first kit fairly quickly and I enjoyed knitting the first block. Now it’s been 2 months and have received no communication from this company, regarding when I will receive my second kit. I’ve sent 3 different emails. The kit does not even show in my purchase history on my account nor my digital library. The phone number is automated and you can’t get anyone to talk to. I’ve never been so frustrated.

I used to love Annie’s initially. I have had three kit clubs. Now, I am in the middle of two kit club projects, and with the new platform migration they have had significant delays in shipping (over a month now - missing 2 kits for each project) and missing information in member accounts. Their customer service has moved to online access (an email form) and it takes forever to get an answer (if one ever comes). I don’t think I’ll be ordering again. Disappointed

I was initially very pleased with Annie's kit club. I was gifted a kit for the mandala Afghan and the first four shipments came on time with everything needed and wonderful instructions. Unfortunately, the company has undergone some kind of merger and technology migration which has caused all shipments to stop. I was able to get a response from customer service regarding how to access the digital files for the kits that have been previously shipped, but no response has been offered to my questions regarding when shipments will resume. I'm so disappointed. I really hope they are able to figure this out because they used to be a great company.

I have absolutely loved Annie’s for the past 4 years, but this platform migration they are engaged in has caused delays in shipping (over a month) and missing information in member accounts. It appears that customer service has moved to online access (an emailed form) only which is also EXTREMELY inconvenient with no ETA for response. I am hoping that the company is able to regroup after this disaster.

Absolutely awful. My second kit was severely delayed. The customer service agent was so rude, I was beside myself. Now, several kits later, they did a website migration and it says I have no subscriptions. At this point, halfway through a $200+ afghan, I feel completely swindled. I will never recommend this pathetically run company to anyone.

I was so happy with this company at first! The crochet tutorials are easy to follow and the materials are of high quality. However… I have finished 8/10 kits for the afghan I’m working on, and now my kits have just…stopped coming for over a month. I’ve emailed customer service 3 times, and haven’t gotten any resolution. Additionally, now my subscription isn’t even showing up on my account. It still shows as an active account, and one work in progress is listed, but it doesn’t show the afghan I’ve almost finished. Being this close to complete, and having no idea what’s going on, is the most frustrating thing I can imagine. Not getting any response is exacerbating the problem. I am currently searching for another club to replace Annie’s. My most recent experiences with them have turned me off for good.