annieskitclubs.comReviews of annieskitclubs.com

I hate to have to leave a negative review as I really think the pattern for the afghan is beautiful and the video instructions are excellent, however, the customer service is so awful it takes away from all of that. Since the beginning of the project, I had issues. The first kit was shipped to me and was missing one of the skeins I needed to begin my project, and also included the wrong instructions. When I called, they said I would need to wait an additional 2 weeks to get the replacement material, so my project started off delayed. As the project went on I had additional issues. when it came time for Kit #6 to have shipped, it never did. I called customer service and they said "they don't know why it didn't ship" and they gave me a different number to call. I called that number and they checked the inventory on the yarn and said it was in fact in stock, and they didn't know why it didn't ship. So of course I said ok, well if it is in stock can you please go ahead and ship that. "Oh we can't do that unfortunately" Apparently their customer service does not have the authority to ship items to customers.....So they told me they would have to email their supervisor and that someone would get back to me. Days went by and no one got back to me, so I called again. This time a new customer service rep answered and and told me essentially the same thing, I can see you called, it looks like they emailed their supervisor but there has been no response, I also don't know why it hasn't shipped, I will email my supervisor also. At this point the shipment has been delayed several weeks and as a result my project has been halted. I'm upset, but what can I do their customer service reps apparently don't have the authority to service their customers and they have no way of allowing a customer to speak with the supervisor, so again I wait. Days go by and again no one contacts me. So I call a third time, this time I am told the one of the supervisors emailed back to customer service (which was never relayed back to me) that the kits would be shipping at some point this week. Again no explanation for the delay, no expedited shipping, no updates, no communication. It has been another several days and according to my account the kit has still not shipped. I can understand that delays might happen, but to not communicate that a delay has occurred and to not update customers of a new shipment date, and to have customer service be so useless is unacceptable.

AWFUL CUSTOMER SERVICE kits are short of yarn - by a lot! Even with careful usage, appropriate guage and short tails. Then ZERO help to resolve DO NOT ORDER

I had paused my subscription so I could catch up before getting the next kit club in the mail. During my account pause, they went ahead and charged my card and sent the kit out to me. Customer service could not give me a reason why this happened. I then sent the kit back, return to sender as they told me to do. I then deleted my subscription because it is just shady to do customers like that. It has been over a month since I returned the kit to them and now they are not responding to my emails about when I can expect a refund. Terrible company and terrible customer service.

Customer service is truly non-existent. I have a knit club shipment that shows online, in my account as having shipped 1/3/2025, but for some reason it was picked up by USPS 1/6/2025...and it is now 1/20/2025 and I have not received it. Each time I have emailed them, I get the response that it was mailed 1/10/2025. Really? Nothing at all in my account reflects that date, nothing in USPS with that tracking number reflects that date....and it has not progressed through the system since 1/6/2025. So, today I decided to call; and, after sitting on hold for about 5 minutes (each time), I was disconnected (each time)....five times!!!! The kits are fun to work, but this customer service is pathetic...and I am truly wondering if I'm just being ripped off. I did after all, pay for the item I have not received.

Just problems all around. Non-existent customer service to answer questions. Delays is shipping with no explanation. Their "anti-pilling premier exclusive" yarn often has spots of breakage and dye from colors not associated with the kit. Written directions are often not the same as the video guides. Overpriced and unoriginal patterns. Just generally disappointing.

Awful, awful, awful!!! This was to be for my granddaughter’s Christmas gift(s). I couldn’t order online because it kept saying my credit card number was invalid (it was not - even tried a second card and same thing.) I called Customer Service; very hard to hear/understand. I assume they use cheap headsets; her voice was very garbled and echoing. After I gave her all my information and explanation (instructions repeated many times because of the bad connection), she also had trouble with their website and transferred me to another representative! No explanation or apology. The second agent then started at the beginning asking for all my information. I was nearly in tears due to the frustration; told her to forget it and I’d order from a different company. Now reading the other reviews, I feel blessed that my order didn’t go through saving myself much headache and grief later!

I have called 3 times. October, November and December to cancel an order that was sent to my mom. She thought the instructions were difficult. I have another monthly subscription for myself and love it. I have been told all 3 times it is to late to cancel for the following month. I asked for two refunds as I have had to call 3 months in a row. I need to send back the kit al my expense of course. How much do you want to bet I will have to call again in January. They say you can cancel ar any time. What they don't tell you is that it will not be canceled and they will still bill you. I asked for a supervisor to call. Of course one was available and I will get a call back. Anyone want to take bets on if I will or not. Signed very very vert disappointed customer

If I could give negative stars, I would. First, what was supposed to take 12 kits, one for each month, took 16 months to complete. Next they expect you to piece together using the remainder of your skeins to finish the last part of the border. Although the written instructions are very good along with the tutorials, the comment to look back at previous tutorials for a “refresher” of certain stitches is unacceptable. I paid a lot of money for these kits and I would expect the tutorial to explain the stitch again instead of me having to stop and go back to another tutorial to refresh my memory. I would never order from them again and I tell everyone I know including my crochet club group never to order from them. I placed my first order in June of 2023 and received my final order in October 2024!