annieskitclubs.comReviews of annieskitclubs.com

Just a heads up to anybody who subscribes to this company. I called 3 months ago to cancel all shipments of annies kits on my account and also cancelled online. However, they disregarded and kept sending me products and debiting my account for the charges and everytime I contacted them they would tell me over the phone they were deleting the account effective today and never offered to return a refund for the charges for the months I should not have been charged for. You would think they would offer a refund for the products they sent that i did not want after I had already cancelled. And I really don't know if they are lying about it and not going to charge me again or not because this is an ongoing thing. I will never buy anything from them again. They charge what they want and keep doing what they want.

I'm working on my 3rd kit I had no problems with the first 2 and absolutely love the finished product. However this 3rd kits I ordered in December my first kit was shipped 1/12 it is now week 5 and I'm still not seeing kits 2 as being shipped. So frustrating. I really hope the rest of this kit will be sent on time so I can finish it on time for a special gift.

I am assuming Annie's Kit Club is going Bankrupt. Since buying the Irish Fields Aran Kit Club in May, after 9 months, she has only shipped 5 kits. No explanation, no willingness to respond to notes to her Customer Service. And she is unwilling to just sell the pattern so the Afghan can be completed with other yarn. I noticed on-line that Annie's is mistreating other customers. I assume she is going Bankrupt. Either that or she is a terrible business woman! So Sad!

Signed up for MONTHLY shipments in May 2023. So far I have only received 2 kits. They should have shipped my 6th kit a few days ago. It has not shipped yet. They have stopped responding to any of my EMails. HORRIBLE customer service. I understand shipping delays but we aren't talking about an engineered product with multiple moving parts we are talking about YARN!!! Whoever does their logistics and Inventory needs to be FIRED. Yarn IS your business, how do you expect to stay in business without the main item you need? Get it together people

Empty promises regarding "monthly" shipments and poor communication regarding delays will turn a project that requires a year to complete into a two year project. Their supply issues likely revolve around overselling their products rather than uncontrollable supply issues. Would NEVER do business again with this company.

If I could give them a zero, I would....they sent me something I did not order, and I returned it. Two months later, no money...15 "contact us" emails ignored...got an idiot on the phone ... She said it was because I had Apt. 808 on my address with them and they said it was unit 808 per the USPS ... how many places in a building can be numbered 808. Gave up trying to get my money back ... they can just keep it and maybe use it to get a call centre where the person speaks English.