annieskitclubs.comReviews of annieskitclubs.com

Just like everyone else, I have a blanket that is halfway complete that I’ve spent $180 on so far, and worked hours upon hours on. The company has not sent a shipment since the “new” system or company started. I’ve sent emails since March, and no one will ever write or call me back. However, I get daily text messages asking to buy their new kits. I’m done. I will not use their company again.

I started their Afghan block of the month subscription in late December and consistently received monthly kits through March. It is now late June and I have not received any kits during their website migration and my online materials for the kit do not exist in my account on the new website/there is no history of me ever being subscribed. I emailed customer service and received a boilerplate response that they are going through a website migration and it's taking longer than usual. This was not communicated to customers unless you took the initiative to reach out to them. The yarn is great and the kit instructions are easy to follow but it shouldn't take 3+ months with absolutely no communication to your customers to migrate your data to a new website/this data migration should've been properly tested before moving real customer subscription information over. I just want to receive my remaining kits and then I'm done with this company.

Do not order from this company. I ordered a 12 month subscription but since they “upgraded” their website I’m left with 3 of the 4 kits and only 2 of the 4 lessons. I have a project that is 2 of 12 kits completed and I’m totally unable to reach someone through customer service. The one time I actually got someone on the phone, they basically said I needed to wait for the updates. I can’t even cancel it because when I log in to my account it says I don’t have any orders. I’m going to file a claim with my credit card company. Apparently the system upgrade hasn’t affected their billing system. Imagine that.

Having worked in tech, I'm all for giving grace with the website transition. Things go wrong and it does take time to fix those things. But the last shipment I received was on March 29, over 2½ months ago. If they had communicated proactively about the challenges they were experiencing with a timeline, I'd be much more forgiving. But instead, the only note they have is on their digital bookshelf and their Contact Us page, where they ask for patience while they work through challenges and reassure customers that progress is being made. I'd say that over 2½ months without communication, even after I submitted a Contact Us note about the issue, is well beyond patience and does not inspire much trust in their progress or their business.

Old Annies was great. New platform and online only customer service is abysmal, absolutely abysmal. I have done several clubs and loved them. I now have two and the change has resulted in months of delays only to get 6 kits in 34 days. $$$ and one of them they sent the whole instruction leaflet as an 8/5X11 sheet of paper. 6 pages on one sheet of thin, cheap copy paper. Unbelievable. Kits no longer have enough yarn in them and just about every kit comes with a revision PDF. WHO IS PROOFING THESE? GET IT RIGHT. Until then, I can't recommend them anymore.

I wish I could give 0 stars and that no one would waste their money here ever again. I got my mom the Irish Fields crochet kit and with the site transfer that happened recently the last two kits have not been delivered. I assume they never will since the customer service is non existent and they refuse to email me back (and don’t have a phone number to call). This company is a waste of money.

After receiving 4 out of 12 of my kits, they stopped shipping them in March, I cannot access my account, and they do not respond to customer service requests.

Very disappointed in the online customer service. They eliminated phone service and switched to a new online service that does not work. They need to open up their phone service and let customers get some information on the what is going on. They are 2 months behind in their block of the month subscriptions. Only generated responses to email inquiries. They use to be a good company but they have gone to the dark side.