annieskitclubs.comReviews of annieskitclubs.com

They state to provide enough yarn to finish your project and then refused to send yarn when I completed the project as instructed. Awful customer service and cheap yarn. Do Not Recommend.

I was thrilled to begin a crochet project from Annie’s Kit Club, but my excitement quickly turned into frustration. Shortly after I started, the company changed ownership and shifted to an online-only customer service system that’s essentially unhelpful. Every attempt to get answers is met with the same generic, copy-and-paste email responses that resolve nothing. It’s been months since I’ve received any shipments, despite repeated inquiries. I’ve already invested over $150 into this project, yet I can’t even finish it because the materials have stopped coming. The lack of communication and support is incredibly disappointing. I will never purchase from Annie’s again.

Since the Annies Attic acquisition and new software implementation service has been abysmal. Completely stopped receiving kits mid-project and no response from customer service after repeated attempts. Do NOT purchase their products unless you want a frustrating and disappointing experience.

Customer Service Non-Existent - I am on my 2nd kit club. The first one I did have some delivery issues, but customer service responded quickly and took care of it. With my most recent one, I received 4 of the 10 kits with the last one being 4 months ago. I have reached out multiple times to try to get my remaining kits with zero response. Basically, I spent way too much for 4 packages of yarn! Will be going to BBB to attempt to resolve and hopefully get a refund for those I have received.

Would give negative star if possible. I bought the striped afghan kit with 12 installments, got a duplicate of installment 2 instead of installment 4 and have been trying with customer service for 2+ months about that with no resolution and extremely spotty / nonexistent response from customer service. Now also just received a cancellation for the next installment stating ‘out of inventory’ and i ‘can contact them later’ about it. At 29.99 per installment for 12 installments in the afghan, this has now been a total waste because i’m missing installment 4. Avoid like the plague.

Ive been halfway done with a blanket for months. They keep charging me for the kits but never send them now. Customer service never responds. Its been MONTHS. I am going to dispute with my credit card company next week. As far as I can tell they are just a ghost company at this point.

If I could give a negative star, I certainly would. I have never experienced such horrific customer service. They send automatic responses to any email, even if the response has nothing to do with the email you send. There is no phone number to call, and I finally left a message on Facebook to get someone to help me. They sent me the wrong thing last month, and I was finally credited for that. Now it's time for this month, and I still haven't received last month's correct kit. It's a shame their customer service is such a nightmare because they have a good product. I don't understand how anybody can run a company this way, and I'll never buy from them again nor would I recommend this company to anyone. At this point I just want whatever I need to finish this afghan.

Can I give it less than 1? I paused my subscription and still got boxes. I canceled my subscription and still got notices that my CC was no longer available. I wrote 3 emails - the last one pretty exasperated - and got only a response that someone would be contacting me - 4 weeks ago. Only buy this it you plan to keep paying forever.