Mark S.
((Resolved)) Bad Customer Service and Deceptive Pricing
((Update 26 June)) ((David from Anker Solix has contacted me and my father about the recent customer service that I commented on. I appreciate that Anker Solix and David took the time to contact us and try to clear up any issues.)) I bought four Anker Solix units for me and my extended family to try out, and I was planning on buying several more, but then I ran into as couple of problems. 1. Their customer support is horrible. My 83 year old father called by on for advice and the call centre agent was unhelpful and rude. 2 This one really upsets me because there is no need for it to have happened but it’s stuck in my head now and I’m not going to reward them for this behaviour. They seem to send promotions to your email with codes to enjoy s 5% or 12% discount, but half the time they don’t work. So you spend time putting together a purchase thinking you’re getting a certain deal and it’s not a as deal at all. Then I spoke to a couple of friends that got a way better price than me for no reason at all. Their marketing is dishonest and they charge as much as they can by manipulating you and checking cookies and sending email deals with codes that don’t work. They will do anything to get an extra few dollars out of your pocket. It’s a shame because the product Is quite good. But there are other units on the market with honest pricing and the customer service can’t be worse than Anker Solix.
Response from Anker SOLIX USJun 22, 2026
Dear Mark, First off, we want to sincerely apologize — to you, and especially to your father. There is no excuse for an 83-year-old customer being treated rudely when reaching out for help, and we take that very seriously. That is not the standard we hold ourselves to, and we're truly sorry it happened. We also hear you on the promo code and pricing concerns. Pricing should be straightforward and fair, and we understand how frustrating it is to spend time building an order around a discount only to have the code fail at checkout. We believe we've located your order based on the details you shared, and to ensure we have everything correct before proceeding, our team has reached out to you via a Request Information message. If you could take a moment to respond there, it would help us pull up your exact order and case history so we can investigate both the service issue and the pricing concerns properly and get back to you with a meaningful resolution. We know we've given you reasons to hesitate, but we'd really appreciate the chance to make this right. Best regards, Anker SOLIX Customer Support