Anker SOLIX USReviews of ankersolix.com

Good service, good product

I got the S2000 solar panel package and the shipping was a little confusing. Two separate carriers and the Amazon shipping was difficult / confusing to track. In the end, everything showed up timely and in good shape. Set up was straightforward which is great because there weren’t great instructions on how to set up the solar panels. I have it fully charged but haven’t had to use it yet which I why I didn’t rate it more highly. Otherwise very happy with the unit.

I purchased 2 Anker SOLIX C1000 + Expansion Batterys for use in the event of a power outage. I initially looked into the Anker SOLIX F3800 but the weight was to high for something that will be utilized in a heated basement. Purchasing two units allows me to utilize one to power selected components within the home and the ability to switch over to the other battery setup when the power within the first has decreased to 30%. To ensure continued power through an extended outage, I also purchased a Honda 2200i generator. I am currently awaiting the return of my electrician to complete the required installation of a sub-panel and transfer switch. We experienced a power outage several weeks ago and I had to bring one battery combo unit upstairs and utilized a 10' wire extension cord to power my refrigerator, computer / monitor, and Verizon Routers. I utilized the other combo unit in the basement to power my alarm panel and Verizon panel. Worked perfectly and the phone app keeps you abreast of the power consumption. I also like the fact that the display on each battery unit provides the remaining power and also the estimated time of power that can be expected under the current load. I spent quite a lot of time doing research before making the purchase and also utilized AI for additional information. The only reason I gave this review 4 stars is due to the fact that my initial inquiries to support via email were answered by AI rather than an actual representative. I realized this after receiving answers which did not match previous responses. I finally did reach an actual rep and the information provided was quite helpful.

The labeling of the switches and receptacles is grossly inadequate. Too small, not enough contrast to backround. This is an important piece of my residential infrastructure that i will access only when i lose power. There’s a 50:50 chance i will be doing so in the dark. To me the poor labeling is a safety issue.

The system works as expected.

Anker reached out and made all of the issues right and improved their review process. So far the product has been working well and I have had no issues with it.

The ease of use.

Product great, just very confusing shipping information. Lots provided, but no real way to know which piece is arriving when. Frustrating.