Anker SOLIX USReviews of ankersolix.com

The Anker line of portable batteries is great. Love the design and size. Not overly heavy for a 2000 Wh system.

Amazing customer service.

Have it hooked up and put the settings in for electricity rates. It works great. Ordering another solar panel also. Going to use it in our rv and very happy with it.

I placed an order over £1,000. It turned up today but was missing £318 worth of batteries. Luckily i had taken out the “worry free cover” so I contacted them on live-chat to see if the batteries would be shipped separate or not. The live chat team advised me that they would not be shipped on a separate order and were therefore missing on deliver. They then proceeded to tell me that these are considered “components” and not covered under the worry free cover. Imagine my shock considering one of these batteries was actually charged as a stand alone item (£150). For any avoidance of doubt this is what the confirmation email from them says is covered. Get a refund if the following happens: ✅Defective – The product arrived defective or is not working properly ✅Not Delivered – The package was lost or never arrived ✅Missing or Incomplete – Items or key components were missing ✅Significantly Delayed – Shipment is significantly delayed beyond the promised delivery date This leads me to believe that the cover is being miss sold to customers. Clearly my situation should have been covered. *** UPDATE*** Anker thank you for the nice reply on the review but in the actual support emails your team is saying something different. The supervisor responding to the case has just emailed to say regardless of the way the product is marketing and the emails confirming the missing items should be covered they are not willing to do anything to resolve the issue. I now havbe to file a charge-back on my credit card which is very frustrating. I really don't see why your team does not ship me the 2 batteries next day delivery and avoid a £1,000 dispute.

This is my 4th C1000 power station. They are very useful during hurricane season and for power outages.

We absolutely Love it, this is our first experience Anker Solix. And we Love it.

It all started when I bought the equipment; it was never explained that, even though you can buy additional parts later on, they would cost double or more. And even though I had already bought the equipment less than a month prior, they refused to give me the price that applies when you buy everything together. And the saddest part is that a week later, the prices dropped—after I had already bought everything at the high price.

There's not much to say about anchor, except they are just the best! Innovative, ahead of the planning procedure for Fun and technology integration! Our family has spent thousands with his company and will continue to do so. We had a bad storm here and my anchor power, pack, and battery pack. Let the whole house for a while. Thank you Anker!