At Anker SOLIX US, we have a proven track record of delivering sustainable energy solutions. With advanced solar and energy storage technology, Anker SOLIX US gives you complete control of your power — whether you are exploring the great outdoors, living life on the road, or building a home energy system. Enjoy anytime electricity and live in power. Our reliable technology and intuitive designs empower you to take command of your energy needs. Innovation without complication. At the heart of Anker SOLIX US is a human-centric focus, driven by a deep commitment to protecting the environment through energy-saving technology and a partnership with Oceana to help preserve the world's oceans. Together, let's recharge the future.
Anker SOLIX US (ankersolix.com) has 795 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
ankersolix.com
Website
ankersolix.com
Category
Appliances & Electronics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The unit stopped working after only 2 months of light use. When I opened a warranty cl
Response from Anker SOLIX USOct 23, 2026
Hi,
We're very sorry to hear about your experience with the device stopped working issues. We are very sorry to hear about your experience with poor customer service, and we sincerely apologize that we have not served you better. We completely understand your concerns and would like to help resolve this for you.
At the moment, we haven't been able to locate your order details through the available information. We've already attempted to request your information through the platform so that we can provide proper after-sales support.
In the meantime, we kindly recommend reaching out to our official support team at [email protected] with your order details. This will allow us to better understand your situation and assist you as quickly as possible.
Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further.
Best regards,
Anker SOLIX Customer Support
CU
customer
S2000 you need extras
S2000 Good product, though I had to purchase extra plugs and leads to use with the solar panels, they don't tell you that part. Mixed messages from customer service, I fear their 'free gifts if subscribed' is a bit of a scam. There are better companies to deal with imo.
Response from Anker SOLIX USOct 23, 2026
Hi,
We’re very sorry to hear about your experience.
Regarding the connection between the S2000 and the solar panel, under normal circumstances, the XT60 to MC4 cable is included in the solar panel package, so no additional purchase should be required for standard use. However, if you are connecting multiple solar panels in parallel, then extra cables or accessories may indeed be needed.
We’re sorry that this was not clearly communicated and that you received mixed messages from customer service. We completely understand your concerns, and we apologize that our service did not meet your expectations.
At the moment, we have not yet been able to identify your order details based on the information currently available to us. We have already attempted to request your information through the platform so that we can provide proper after-sales support.
In the meantime, we kindly recommend contacting our official support team at [email protected] with your order details, so that we can better review your case and assist you as quickly as possible.
Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further.
Best regards,
Anker SOLIX Customer Support
JS
Jessica S.
Extremely slow delivery
Extremely slow delivery. I waited more than 3 weeks for my order. Tracking was not updated, and support never gave me a clear timeline. Very disappointed with this service.
Response from Anker SOLIX USOct 23, 2026
Hi Jessica,
We're very sorry to hear about your experience with the order delivery being too slow and that it took over three weeks to arrive. We are actively doing everything we can to expedite future shipments and create a better shopping experience for you. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
At the moment, we haven't been able to locate your order details through the available information. We've already attempted to request your information through the platform so that we can provide proper after-sales support.
In the meantime, we kindly recommend reaching out to our official support team at [email protected] with your order details. This will allow us to better understand your situation and assist you as quickly as possible.
Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further.
Best regards,
Anker SOLIX Customer Support
SO
Suilamia O.
Terrible experience
Terrible experience. The power station's real capacity is far lower than advertised. It ran out of power way faster than claimed, and customer support just kept sending generic replies without solving my problem.
Response from Anker SOLIX USOct 23, 2026
Dear Suilamia,
We are very sorry to hear about your experience and sincerely apologize that we have not yet been able to provide you with a practical and effective solution.
We understand your concern regarding the power station running out of power faster than expected. In actual use, the battery runtime can vary depending on the power consumption of the connected devices, but we also understand how disappointing it is when the real-world performance does not match your expectations.
We take your feedback very seriously, especially your comments regarding the product experience and the support you received. We are continuously working to improve both our service quality and the overall customer experience.
At the moment, we haven't been able to locate your order details through the available information. We've already attempted to request your information through the platform so that we can provide proper after-sales support.
In the meantime, we kindly recommend reaching out to our official support team at [email protected] with your order details. This will allow us to better understand your situation and assist you as quickly as possible.
Thank you for bringing this to our attention. We truly value your feedback and hope to have the opportunity to support you further.
Best regards,
Anker SOLIX Customer Support
DV
Der V.
Sendung seit 14 Tagen nicht auffindbar
Sendung seit 14 Tagen nicht auffindbar. Ankersolix weigert sich eine Ersatzlieferung zu senden. Kundenservice absolut miserabel.
Response from Anker SOLIX USOct 19, 2026
Hallo,
es tut uns sehr leid zu hören, dass Ihre Sendung seit längerer Zeit nicht auffindbar ist und das Problem bislang noch nicht gelöst werden konnte. Wir verstehen Ihren Ärger und Ihre Enttäuschung in dieser Situation vollkommen.
Gerne möchten wir Ihnen dabei helfen, den Fall weiter zu prüfen und eine passende Lösung für Sie zu finden. Dafür benötigen wir bitte noch einige relevante Informationen bzw. Unterlagen, damit wir den Fall bewerten und gegebenenfalls eine Ersatzlieferung veranlassen können.
Aktuell konnten wir Ihre Bestelldaten anhand der uns vorliegenden Informationen leider noch nicht eindeutig zuordnen. Wir haben bereits versucht, Ihre Kontaktdaten über die Plattform anzufordern, damit wir Ihnen gezielt weiterhelfen können.
Bitte wenden Sie sich in der Zwischenzeit gern direkt an unser offizielles Support-Team unter [email protected]
und senden Sie uns Ihre Bestelldaten mit. So können wir Ihren Fall schneller prüfen und Sie bestmöglich unterstützen.
Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir wissen Ihr Feedback zu schätzen und hoffen, die Gelegenheit zu erhalten, Ihnen weiterzuhelfen.
Mit freundlichen Grüßen
Anker SOLIX Customer Support
SN
Simon N.
Schlechter Kundensupport
Anker Solix C300 DC bestellt und trotz Verfügbarkeit keinerlei Meldung seitens Anker. Nach etlichen Wochen dann Rückmeldung, dass die Powerstation nicht lieferbar ist. Keinerlei Bemühen seitens Anker auf die (Un)Zufriedenheit des Kunden einzugehen.
Response from Anker SOLIX USOct 19, 2026
Hallo Simon,
es tut uns sehr leid zu hören, dass Sie diese Erfahrung mit Ihrer C300 DC-Bestellung gemacht haben. Wir entschuldigen uns aufrichtig dafür, dass Sie trotz angezeigter Verfügbarkeit keine rechtzeitige Information erhalten haben und unser Service in diesem Fall nicht Ihren Erwartungen entsprochen hat.
Wir verstehen Ihren Ärger sehr gut – insbesondere, da Sie erst nach mehreren Wochen darüber informiert wurden, dass das Produkt doch nicht lieferbar ist. Dass Sie sich in dieser Situation nicht ausreichend betreut oder ernst genommen gefühlt haben, bedauern wir sehr.
Aktuell konnten wir Ihre Bestelldaten anhand der uns vorliegenden Informationen leider noch nicht eindeutig zuordnen. Wir haben bereits versucht, Ihre Kontaktdaten über die Plattform anzufordern, damit wir Ihnen gezielt weiterhelfen können.
Bitte wenden Sie sich in der Zwischenzeit gern direkt an unser offizielles Support-Team unter
[email protected]
und senden Sie uns Ihre Bestelldaten mit. So können wir Ihren Fall im Detail prüfen und Sie schnellstmöglich unterstützen.
Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir wissen Ihr Feedback sehr zu schätzen und hoffen, die Gelegenheit zu bekommen, die Situation noch für Sie klären zu dürfen.
Mit freundlichen Grüßen
Anker SOLIX Customer Support
AL
a L.
poor support and haven't shipped some items
Poor support and haven't shipped some items with no communication . I ordered a couple of power stations (F3000 & S2000) and accessories. Three phone calls that I just get hung up on and 40 minutes of chats all were of no help. I seriously regret purchasing Anker now instead of Ecoflow. Ecoflow says they respond within 24 hours. I have only received the run around via email, phone calls, and defiantly chat with Karina with Anker
I do not feel like a valued Anker customer after trying so much to get help but only to get the run around
EDIT
Trust pilot said I didn’t have enough information on the review. I posted factual complete information already. This is a factual review of the bad experiences i have had with anker
Edit EDIT
I have since received an email stating the S2000 was some sort of preorder. That is a lie. I could have placed the order and received the S2000 from Amazon two days after placing the order. I ordered directly from anker , believing I would get better service and support. At no time while or after placing the order was there any indication that the item wouldn’t be shipped right away. No mention of back orders or delays of any kind. No mention of any kind that it was some sort of “ pre order “ that the anker rep stated in the email. A week and a half after paying and placing the order , i started trying to find out what was going on. I call the Anker solix number and the recording stated they couldn't answer all the calls coming in and to try later, then it just hung up. No options for a call back or message. Just hung up on me. That happened an additional two times when trying to call the next two days. Rude business
I still had not received any information at all as to why the S2000 had not shipped. I tryed chat several times which is just a BOT to waste our time because it had no valid answers of any kind.
I then clicked on the email option on the order confirmation email, the Anker representative went on to explain that i somehow had the wrong email and that they couldn't help me. I had to email a different department. No help here either again.
I have been an electronics retailer owner with 4.9 ratings out of five for more than three decades. The way anker is treating its customers is ridiculous. I’ve been recommending their products for years, but am firsthand learning that the product is only as good as the support when there’s a problem.
Anker have responded with apologies and lies. Its sad
These items they sell people don’t really need. They sell a luxury product and should provide amazing service and support after the sale. Anker will earn plenty of poor reviews until management realizes these important points.
I should have purchased Ecoflow , Bluetti or even Pecron.
I surely would have received better service for the basic simple help and questions i had from any other reputable company.
I have already emailed the email address they stated in the reply which didn't address most of these issues at all
A five minute phone call from an anker knowledgeable person wouldn’t have wasted hours of my time. How much is that worth anker ? If you don’t address any other question , address that one anker.
Response from Anker SOLIX USOct 13, 2026
Hi,
We’re very sorry to hear about your experience, and we sincerely apologize for the shipping issues as well as for the phone calls being disconnected. This is absolutely not the level of service we want to provide, and we completely understand why you feel frustrated and disappointed.
We’re also very sorry that our online support did not give you the help you needed. After multiple phone calls, long chats, and repeated follow-ups, you should not have been left feeling ignored or unsupported. We truly regret that this experience has made you feel like you are not a valued Anker customer.
At the moment, based on the information available through this platform, we have not yet been able to locate your order details. We have already attempted to request your information through the platform so that we can provide proper after-sales support.
In the meantime, we kindly ask you to contact our official support team at [email protected] and provide your order details. This will help us better understand which items have not yet shipped and allow us to assist you as quickly as possible.
Thank you for bringing this to our attention. We truly value your feedback, and we sincerely hope to have the opportunity to support you further and improve your experience.
Best regards,
Anker SOLIX Customer Support
JJ
jim J.
System not completed as paid for. Building department will not sign off permit.
When I purchased my battery backup system I requested that it be installed with a permit from my county building department. The system was installed but I never received a permit. After much presentence by myself, and an additional payment of $1,500.00 to the electrical contractor, a permit was issued. The building inspector was finally able to come out but would not finalized the installation as he determined that several areas had to be addressed. I tried contacting Anker's electrical contractor but have had no response from them. I have been in touch with Anker many times and they have always been very nice and say they are working on it. They seem incapable of making this happen. I started this process in April, 2026 and it is now October 2026. My system is still considered illegal and not signed off. I am not very happy about it and wish I had not bought this system.
Response from Anker SOLIX USOct 3, 2026
Hi,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused by the installation issues and the fact that a timely and effective resolution has still not been provided.
We completely understand how frustrating and disappointing this must be — especially after such a long period of time, the additional cost you had to bear, and the fact that the system is still not signed off by the building department. This is certainly not the experience we want for our customers.
At the moment, we haven’t been able to locate your order details based on the information currently available to us. We have already tried to request your information through the platform so that we can provide proper after-sales support.
In the meantime, we kindly ask you to contact our official support team at [email protected] and share your order details. This will help us better review your case and assist you as quickly as possible.
Thank you for bringing this to our attention. We truly value your feedback and sincerely hope to have the opportunity to support you further and help move this matter toward a resolution.
Best regards,
Anker SOLIX Customer Support
