Anker SOLIX USReviews of ankersolix.com

So on the 13/06/25 ordered the c800 power station with a 100w solar panel. The station arrived on the 18th with no panel. Contact the as to where the panel is. It’s being dispatched separately, even though I order them as a package deal ?? Contacted them saying that it was out for delivery on the 21st but did not arrive. I had to go to Evri and ask for a week, where it was. Even though Anker was continually saying it was out for delivery. After a week on the 28th Evri confirmed it had been lost. I then contacted Anker and I informed them about the situation. The 30th they contacted me and asked if I still needed the item, I said yes. So the are sending out a replacement. Or so I thought. 05/07 I’ve just contacted them again as to what’s happening as not had an update. They responded. Your replacement solar panel is currently being processed for shipment. Due to a recent increase in shipment volume, the dispatch of your replacement solar panel may be slightly delayed compared to usual. We kindly ask for your patience during this time. Please rest assured that we will urge our relevant team to prioritize the shipment of your replacement solar panel. Once again, we apologize for the delay and greatly appreciate your understanding. This is a complete fob off. I could have had a replacement in 2 days from their own Amazon Anker Store Front. Absolutely shocking and shameful customer service. Considering I’ve done all the contacting and asking. You would have thought that with the price of it they might be concerned. Don’t get you hopes up.

So far my experience has not been good. We ordered a C1000 unit with solar panels and case. To start with, this is sent as three separate shipments which is massively inefficient. My main annoyance is that the C1000 was dispatched by Anker via FedEx but it got to a FedEx depot and then got stuck. I managed to find out myself from FedEx that this was because Anker dispatched it without a Safety Data Sheet. I'm not sure why FedEx collected it without one but clearly they've now decided that it being missing is an issue. Anker have been very slow to respond to chase up emails so I tried to call them on the UK helpline number. Unfortunately you get through all the automated options and select Anker Solix and then it cuts you off because apparently they are too busy to talk to you. 11th December 2025 - Anker I'm not sure why you are still asking me to get in contact with you in your response. This was all dealt with in June. My main annoyance was that as a company that ships batteries, it seemed a bit ridiculous that a Safety Data Sheet would get missed on the shipment documents. I wonder how long it would have sat with Fed-Ex before they just sent it back to you, if I hadn't chased up the data sheet? When I emailed Anker to tell you that you needed to send it to Fed-Ex, someone emailed me back with a ticket number, TNF443487342. This may be of use if you want to look further in to what happened your end.

Ich habe das Anker SOLIX Balkonkraftwerk mit Speicher bestellt. Die Lieferung kam schneller als gedacht. Alles war gut verpackt und die Qualität wirkt hochwertig. Die Installation war einfach. Stecker rein und es hat sofort funktioniert. Nur die App war etwas kompliziert. Mein Handy hat das Gerät erst nach mehreren Versuchen erkannt. Mit etwas Geduld hat mir der Kundenservice gut weitergeholfen. Jetzt läuft die Anlage stabil. Ich sehe jeden Tag, wie viel Strom ich spare. Insgesamt bin ich zufrieden. Preis und Leistung stimmen. Ich überlege, mein System zu erweitern.