STEPHEN J. S.
Ancel needs to be sued
Ancel needs to be sued. Theres no way they speak or understand English. I wanted to upgrade from a ad410 to something more informative like a x7 ir a ds600bt. I ask what scanner / code reader would be the the best for someone that likes working on cars so there's no specific car because I never know what I might work on. Pretty straight forward. I get a response a few days later asking for the year make and model of my car. Ok so maybe they misunderstood me. I tell them again. No specific car just want a scanner that will work on most makes and models. Couple days later they ask me for the codes I got and then need the information on the car. After going back and forth over 6 or 7 times. I tell them. My personal vehicle is a 2025 Silverado but its still under factory warranty so I definitely don't need a scanner for it. If there's a problem I'll take it to Chevrolet. But most recent cars i have worked on were 18 Hyundai, about the same year Kia. 19 Ford edge. 18 Chevy Camero. A couple days later I get a answer that they don't have a scanner / code reader for a 2025 Silverado. Thats when I gave up. Im going to see what I can do about starting a class action lawsuit. I will try to make it as easy as possible to find the lawsuit. Ill be checking here. So if you like say the word lawsuit and I'll note it down for my attorney.
Response from AncelJun 17, 2026
Thank you for your feedback, and we sincerely apologize for the frustrating experience you had with our support team. Your question was clear — you wanted a multi-brand scanner for working on various vehicles — but our team failed to provide a direct and helpful answer. This was a failure on our part, and we are reviewing this interaction internally to ensure it does not happen again. To clarify, we do offer scanners like the X7 and DS600BT that are designed to work across most makes and models. The confusion regarding your 2025 Silverado was a mistake by our agent, as that vehicle was never the subject of your inquiry. We regret this deeply. We are sorry that this experience has led you to consider legal action. We would much prefer to resolve this directly with you. We have sent you a request through Trustpilot for your contact information — please reply there so we can connect you with a senior support member who can properly recommend the right tool for your needs. We hope you will give us the chance to show we can do better.