AncelReviews of ancel.com

Response from AncelJul 14, 2026

Hi Scott, Thanks for taking the time to share your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page. We're truly sorry to hear about your experience with the MR500 and our support service. This is not the level of support we strive to provide. We've just contacted you through Trustpilot's "Request Information" feature. If you're willing to share a few more details about the issue, our support team will proactively reach out to review your case and see if there's anything we can do to help. Thank you again for your feedback. It helps us improve both our products and our customer support. Have a nice day! The ANCEL Team

Response from AncelJul 14, 2026

Hi Thordur, Thanks for your feedback, and we sincerely apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page. We're sorry to hear about the compatibility issues you experienced with your SsangYong Rexton, Mercedes-Benz Sprinter, and Mitsubishi Pajero Sport. We've just contacted you through Trustpilot's "Request Information" feature. If you could provide a few more details about your device, software version, and the vehicles you tested, our support team will proactively reach out to investigate the issue and do our best to help resolve it. We appreciate your patience and look forward to assisting you. Have a nice day! The ANCEL Team

Response from AncelJul 14, 2026

Hi Clarissa M, Thanks so much for your wonderful feedback! We're delighted to hear that you found the scanner useful, easy to use, and that it has helped save you money. We also apologize for the delayed response, as we only recently gained access to manage and reply to reviews on this Trustpilot page. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. Have a nice day! The ANCEL Team