AncelReviews of ancel.com

I found your items on Instagram and I was intrigued and I think it’s a great concept and a great idea so I purchased two of them one for myself and one for one of my customers. I reached out to you guys already once or twice and I still cannot get my serial number to download on the app. Did I load it so I can register it and start using the app to monitor the system? I know you guys got back to me a few times but have not resolved the problem yet so I’m looking forward to a response from you folks so I can get this resolved. I can clearly give you the serial number and see if you can do it and see what’s going on. I appreciate all the help. Thank you.

Don't waste your money!!!! This scanner and company are by far the biggest scam out there! Not to mention that their customer service and tech team are incompetent! I shelled out $1300 for the V6ProHD. At first, it worked great, flawless, loved it! Used it on my 2021 Volvo760 semi then used it on my brand new 2026 Pete579. Perfect!! THEN....they "updated it". Now, its useless. Worked perfectly on Paccar platform. Read, clear, perform functions, force regen, everything, loved it! After the "update", nothing. Doesn't work on Paccar or Peterbilt. Says it does not recognize the ECU, please check that it is installed and key is on. Contacted their customer service, was told to follow the appropriate channels and send in "feedback" using the scanner function. Less then 24hrs later, they tell me that the scanner is not compatible with my 2026 Pete, even though it DID work before, now nothing. Does not work on Paccar, Does not work on Peterbilt. They said use "HD Obd". It will only read codes. That's it. Wont clear, won't regen, won't do nothing. Thing worked great, they "updated" it and now its useless. 7 months now, its useless. 3 months I fought with their company and all they say is "its not compatible". Scanner did not even make it 2yrs and its worthless. Reviews all over show this is a very common issue with Ancel. Their tech team told me i can revert the scanner to a previous Paccar platform when it was working. So i asked them over and over and over how to go about it and now they are ignoring every attempt at trying to fix this POS.. they give you 2yrs free updates but render it useless after 1yr forcing you to buy a new scanner. I am done with Ancel and warn EVERYONE to avoid this company and their worthless equipment. Avoid Ancel AVOID AVOID AVOID!!!! Buy a real scanner elsewhere. Others are far superior to Ancel and their worthless customer/tech team. NOW after 8months they want to revert my scanner to a previous functioning platform after they had argued with me for 8 months telling me that it never worked and the only thing updated was the language. Figure that one out!! It worked but they tell me that it didn't work because its not compatible and reverting it will not help but NOW they want to revert it to an operating platform? It spent almost half of its free 2yrs, inoperable. So I paid for a scanner and a 2yr subscription to only be allowed to use it for a year. It has since met the trash can and I bought their competitors scanner.

What does free mean. Here in america terms, it means I pay nothing its free. I later found out the hard way this company is operating off of China time but here in usa. They supposedly give 2yesrs free upgrades, they dont explain what that mean. So ima let tou know now. This come charges $400 a year to update your scanner after the 2yrs, during the 2yrs you will come across some car tou can do much with. No the free is not free. It cost $60 per automaker that this applies to the company is not paying those fee tou will have to. See how the free 2yrs ain't really free, tou have to pay another $180 to read more cars. If you found a better scanner share it with us here, not and tou have to pay the $400 upgrade fee. Good luck. Earlier I said they work off china time, that means China holidays which we have no idea what they are. So oct 2nd i place the order for the update next day I got an email saying we are out from the oct 2nd to 7th holiday. I'm lost there is no holiday. Thats when i found about they are not on USA time. I canceled and order on the 6th, next was the 7th i got email saying my order will be process on the 8th. Another email saying process on the 8th and then 1-3 business day to complete. On here trustpilot.com going back and forth with this company it was the worse services I ever dealt with and wish I had kept my launch scanner. Fast forward oct the 13th I get email after going back and forth for days with this company. They dropped the ball again and didnt say anything about the scanner is update. The email on the 13th says tour prolong scanner is ready for update until Oct 12 2027. They forgot to email me yesterday. I'm like wow, so I could did all my updating yesterday. Then the scanner didnt want to update. They telling me something that want it. I asked Gemini and it was finally working from the instructions from Gemini. Like how you don't know how to work the scanner tou made. Long story short save yourself the time, money, headache, and stress. Get a different scanner ancel isn't it. Infact the couple of people I did get them to get ancel they returned it as soon as they seen it cost another $199 is what ancel is trhna charge, but go to autoauth is only $60 per car if tou want all 3 then pay $180. This company tryna rip you off saying $199. Stay away and do better with a much better service and scanner. Snap-on is honestly pretty good, and do a lot more. Update its about 5 days after they claim my scanner is good to go. Still no updates are working, I paid autoauth and its saying my scanner is still inactive that ancel needs to fix there end. Nightmare dealing with this company. Asking if I would like a refund for the time it wasn't working, how you gonna try and fix that when you haven't even fixed my scanner yet. It's days later wait no the 6th is when I paid for the 2nd time and yet nothing that's 11 days ago now. I have contacted several time. Guess what they are on another break.

It messed up the connection between all my computers, engine computer and transmission computer, directly after installing the device. I had to go to Autozone the have it diagnosed. It's now at the shop. Thanks a lot Ancel:(

First of all, goods took over 3 weeks to arrived. After I done a bench test the product seem to be faulty. Spoken to the suppliers the answer was i was either not using the right oil or not a fully high rated battery. After second bench test was performed with a brand new battery and compared to a local suppliers equipement the test show the brand new equipement is faulty. Now I am requesting my money back. Do not buy that unit please. Thank you.

no puede conectar el Bluetooth lo instale pero de nada me sirvio el carro no enciende porque el aparato no se conecta a el Bluetooth para mi que fue un gasto inutil y yo que pensaba comprar para mis cuatro carros

The product wasn't mutch help on my 2016 Jhon deer bk hoe it didn't do any more to diagnose the problem than the codes told me the only help was that it would delete old codes what a waist of money it may be a big help on some other machine I wouldn't recommend it for a Jhon deer

Not sure why my review has disappeared. I provided proof that I bought an X7 unit. I was so disappointed with the rubbish they sent me. Not sure why they need 1000 different units to service a multitude of vehicles. But the one I received which was expensive doesnt do anything more than my $10 ELM327 OBD2 plugin! Absolute waste of money. One expensive paperweight!