ANCEL.com is a professional manufacturer of automotive products, specializing in affordable, high-quality diagnostic tools including OBD2 code readers, battery testers, and jump starters. Combining industry expertise with technological innovation, ANCEL delivers intuitive, cost-effective solutions for car owners, DIYers, and professional workshops. The company helps users diagnose vehicle issues quickly and reliably, reduce operating costs, and increase productivity. ANCEL is committed to being a trusted business partner.
Ancel (ancel.com) has 108 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
ancel.com
Website
ancel.com
Category
Auto Parts & Wheels
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The Ancel VD700 is excellent for diagnosing VW problems. Much better than any other diagnostic tool I have as a "shade tree mechanic". I was able to identify the sensor and control unit that had gone bad and were tripping the EPC RPM limitation system. That allowed me to know which local mechanic to take it to.
Response from AncelJun 25, 2026
Excellent result! VD700 pinpoints VW issues fast, saving you time and guesswork. Thanks for the review!
TR
Troy
I fully charged the BS200 before…
I fully charged the BS200 before installation just to get the best results first start. It only took about 10 minutes to instal and secure it with the included velcro straps. Now I'm no longer worried that my car won't start.
Response from AncelJun 25, 2026
Love it! Quick install, secure fit, and no more starting worries—just the way it should be. Thanks for choosing us!
JM
Joshua M.
Was a great purchased fast accurate…
Was a great purchased fast accurate delivery, I'm very impressed with the product
Response from AncelJun 24, 2026
Thank you for the fantastic review! We're especially pleased to hear that you're impressed with the product quality and that the delivery was both fast and accurate. Precision and speed are the pillars of our service, and your feedback confirms we're on the right track. We truly appreciate your trust and look forward to serving you again!
MC
Mcmc
Service failure
Product work for what i need it for, but the service so slow and bad, ancel doesn't seem wanting to communicate when my parcel didn't come on time and putting a claim on it is just a hassle, and after few days after putting a claim my parcel came and only received a portion of refund which is only 5 dollars, no where near enough the cost of delivery charge, only cost the amount of the insurance which is roughly 4 dollars so pointless getting this rubbish insurance also take time for them to reply, there policy said that when claiming no stress, but communicating to them is a total stress and so hassle
Response from AncelJun 22, 2026
Dear Customer,
Thank you for taking the time to share your genuine experience with us. We truly value your concerns and fully understand the anxiety and frustration you felt while waiting for your parcel—we sincerely apologize for any inconvenience this may have caused.
We would like to transparently share the actual timeline of your order: it was placed on the 3rd, dispatched from our nearest overseas warehouse on the 4th (within our committed 1–2 business days), and delivered on the 8th. As our shipping policy for UK orders specifies 1–3 business days, excluding weekends and public holidays—the 6th and 7th being a weekend—this delivery remained within our normal timeframe. However, we fully recognize that being "on time" by policy does not erase the anxiety of waiting, and your feelings are completely valid.
Regarding the compensation issue, we understand your disappointment. Under the carrier's terms, shipping fee refunds for delays are subject to strict limitations, and insurance payouts follow the same standards. We are not citing these terms to dismiss your concerns—rather, we want you to know that we are actively reviewing our claims process, where slow and rigid responses have clearly fallen short. Your feedback is exactly where our improvement begins.
Beyond the logistics setbacks, what matters most to us is whether the product itself has genuinely helped you. Has ANCEL's diagnostic functionality met your needs? Is the interface clear and user-friendly? Our product team truly values real user input—your hands-on experience and any suggestions are incredibly valuable to us. If you encounter any functional issues, please feel free to reach out; we will carefully document and follow up on every piece of feedback.
We have no intention of using policies to override your feelings. Our sincere hope is to listen, learn, and improve. If there is anything we can assist with, please contact us at support@***.com.
Thank you for your patience, and we wish you all the best on the road.
Warm regards,
ANCEL Customer Care Team
ED
Eric D.
Great tool to have in the shop and…
Great tool to have in the shop and great customer service to go along with it!
Response from AncelJun 18, 2026
Thank you so much for your kind words and for taking the time to share your experience! 😊 We're delighted to hear that the tool has been a great addition to your shop and that our customer service has met your expectations. Providing reliable products and responsive support is always our goal. We truly appreciate your support and look forward to serving you again in the future!
FL
Flip
BS300 starter
Hello firstly idd like to say from start to finish ive had nothing but help and support from this company// firm
Oki about the product ive got the BS300 Model starter from Ancel fitting was a doddle once i worked out were it could fit in my BMW E53 X5 once fitted the app give real time information about battery starting and recharge very informative but maily I purchased to help starting my car as I have s drain on my car so hope this helps
Response from AncelJun 17, 2026
Hello, thank you for the 5-star review! We are so happy that our support team made your experience a positive one.
We appreciate your insight regarding the installation of the BS300 into your BMW E53 X5. It is always helpful to hear from customers who have found the process straightforward. We are also glad that the app's live battery monitoring features are proving to be so informative for you.
MC
Matthew C.
Make sure you know what you are ordering
I ordered what i thought was a battery tester and they sent cables. When trying to sort this out all I am told is that "the item clearly states that the cables are not included". But they only sent me the cables. An image of the tester was advertised for £20 on their website i have sent them a screenshot.
A request for further information has been sent but I have been backwards and forwards for weeks. My order on my account clearly showed the tester.
After being escalated Ancel have corrected the image, so if you order just the cables then the image on the order shows just the cables. It took a long time to get to this point. The offer of a refund is appreciated but not required my issue was never about the money. Thank you to Eric from Ancel for taking the time to address this.
Response from AncelJun 16, 2026
Hi Matthew Corden,
Thanks for taking the time to update your review and for sharing the outcome of your experience.
We're truly sorry that resolving this issue took longer than it should have. Your feedback helped us identify and correct the product image so that it now accurately reflects what is included, which will help prevent similar confusion for future customers.
We sincerely appreciate your patience throughout the process and your kind words about Eric's support. Thank you again for giving us the opportunity to improve, and we wish you all the very best.
Warm regards,
The ANCEL Team
BH
Bob H.
JUST ANOTHER SCAM
the product wire are too short and they provided a set of red and black jumper clamps which are useless .They charged 260$ for this shite and would not send me proper wire extentions at no charge because of there design short falls .
Response from AncelJun 17, 2026
Hello,
We're truly sorry to hear about your disappointment.
We understand your frustration with the wire length and the extra cost for extensions. Because wire length affects performance and safety, we do not include extensions in the base kit as standard.
While our product design and accessories are clearly specified, we absolutely take your feedback seriously. Please contact our support team directly — we would like to review your case personally and work out a proper solution for you.
We hope to turn this experience around and appreciate the chance to make things right.
