Lina
Hit or miss quality, poor international returns policy
I have ordered from this site many times, and have mostly positive experiences. The jewelry is beautiful in person, and the shipping is top notch.They often have sales so I wouldn't recommend purchasing items at full price (they also had a mark-up in prices this year despite changing to a Chinese manufacturer, so definitely do NOT pay the full price for the items). However, on one instance I received a ring (Chloe ring) that was partially oxidised (I ordered a gold ring which was discoloured to a rose gold upon arrival and oxidised to silver within 2-3 wears). I wanted to exchange or return, but the international returns policy is quite costly so I ended up having to keep the item. I just wish they would check the quality before shipping out as I have a feeling this is a previously returned item. In an other instance, I ordered a Michelle bracelet and noticed the cross had scratch marks and just didn't look like it was in brand new condition. The quality is definitely hit or miss. (Be aware that the reviews on the Ana Luisa site are not reliable, as the 1-2 star reviews I left on the site never showed up. Additionally, most of the reviews on Youtube/Instagram are from paid ambassadors or those using affiliate links).




