Ana LuisaReviews of analuisa.com

Why did you tack on an Ana Luisa Protection Fee over $5.00? I did not add that or authorize it. Take that. Better yet, just cancel the order. This is absurd.

A short play: Ana Luisa Exec 1 - "I took a flight this weekend on Frontier Airlines!" exec 2 - "yuck" 1 - "I know, but hear me out. They make you buy the ticket, but then you also have to pay to pick a seat, pay for your bags, pay for a second bag of peanuts, pay for 2 ply toilet paper, for seat changes, for using in flight entertainment..." 2 - "I get it, it's terrible." 1 - "Anyway, got me thinking... I don't think we charge for enough stuff!" 2 - "Like we should sell more items?" 1 - "Yeah, but like... when we sell something, we should sell MORE things! What if we charged extra for shipping protection? What about advertising discounts but then making you sign up for a subscription service to get them (or better yet add it to their cart by default)? And lets incorporate gambling by having customers spin a wheel for variable discounts." 2 - "That sounds awful, and we also sell to a lot of young people so frankly it also sounds pretty predatory." 1 - "But we'll make more money faster and none of our customers will care!" 2 - "They might care.." 1 - "AND none of our customers will care" -- end scene --

I have a few pairs of Ana Luisa earrings and I love them. Was recently asked to fill out a survey in exchange for $20 off. I filled out the survey with glowing feedback. I decided I wanted to try their rings, so I selected two that came to over $80 - as the ONLY stipulation the coupon had was for an $80 purchase “before discounts.” Before discounts. It said: “Offer valid on orders of $80 USD or more (before discounts)" But the coupon wouldn’t go through. I reached out on chat and then via text - because I discovered there is NO way to get a person on the phone. The person via chat said it wouldn’t go through because one of the rings was final sale and final sale items were excluded. They pointed me to a page of exclusions on the website that had a lengthy list of exclusions - and final sale was not one of them. I can’t put the link, so here is the verbiage: “Are any products excluded from discounts or promotions? Yes. The following products are commonly excluded from our site-wide promotions: Jewelry Bundles Build Your Own Bundle Chain Extender Digital Gift Cards Earring Backs (2 pairs) Earring Back Lifters (4 pieces) Earring Charms Earring Charm Kits Gift Box Mystery products (Mystery Bracelet, Mystery Earrings, Mystery Necklace, Mystery Bundle) 10k Solid Gold Collection” Via text, the person told me “The Final Sale items will not be able to recognize the promo or any other site-wide promotions. The pieces are tagged as sale items.” Then why does the promo code explicitly state "Offer valid on orders of $80 USD or more (before discounts)"? "Before discounts" implies that sale items are included. And there were NO other exclusions mentioned in the email. Very disappointed in the poor customer service. I did not end up using the promo code and will probably not be purchasing anymore in the future. I wouldn’t want to have an issue with a purchase and not be able to speak to someone.

Update 07/23/24 I'm updating my review to add my feedback on the product itself. I was hoping the company would redeem itself with great products but there again, I am hugely disappointed. My earrings are already going black after just a few months of wearing them and cleaning them regularly and removing them before showering. I have also developed an allergy so clearly they are not hypoallergenic. And lastly, they just look plain cheap. The 'gold' is a cheap looking bright yellow colour and the stone looks bright white and very cheap. I own several pairs of earrings from other companies that are gold plated with zirconia but they don't look cheap. These ones look like something you would get at your local discount store. I just have to wonder about all those positive reviews on their website. Update: customer service is asking me to get back to them to make this right... What they offer is a discount on my next order... Nicely played but I already said I would never again purchase from a business with such shady practices. The only way you could make this right is by covering the shipping cost for returning the order which, again, I requested to cancel less than 24h after placing it. How this company is still in business is beyond me. Their customer support is disgraceful. I placed an order on 03/28 which I subsequently asked to cancel less than 24h later. I was told "We are not able to edit or cancel orders once they've been placed. I'm sorry for any inconvenience! Our warehouse team works quickly to fulfill orders so we can ensure the fastest delivery possible." I emailed them multiple times over the course of 10 days asking for a cancellation since the order had still not been dispatched. I got no answer. Today 04/09 so 12 days after placing the order, I receive an email saying the order has been dispatched. Is this what they call 'working quickly' ?? Their no cancellation policy is a blatant lie. Since customers have to pay to return an order and shipping costs tend to be higher or as high as the order itself, they know people will not bother and that's how they make many of their sales. I've not yet received my order but they have already lost me as a customer. Meanwhile, while they don't reply to my emails, I get bombarded 3 times a day by their email marketing (I've now unsubscribed from their list). Don't fall for the influencer trap and avoid this company at all cost.

Received a huggie style earring within a larger order and wanted to return it as it was really not sized for any adult wear. I learned that there was a significant return fee when I tried to make the return but no fee when you exchange for another item. Trying to make that happen online was a circus - you have to enter it twice quickly or it won’t take - they admit that tech issue on their end and and provided the do it twice instruction. Then there is NO record of them getting the return - good thing I had it sent with tracking. Now it took them 5 minutes to confirm they have it. I am told they will ship the exchange item - let’s see if they get this right- in 1-2 business days. Truthfully, this company seems really off - avoid them at all costs.

I got the moon and star earrings as well as the moon and stars rings for Christmas. They claimed that they don’t tarnish and are long lasting but after just 3 months one of the gems from my ring fell out and the rings are already tarnished at the back. I’m happy that the earrings are good quality and have not tarnishedbut I would like to get a refund for my rings.

I was given a necklace as a gift a year ago and it's never tarnished, although the gold tone is cooler than most gold plated or gold vermiel jewellery so it does not match other items that well. My issue with Ana Luisa is they sell an add-on 'Parcel Protection' to 'have peace of mind' if your parcel goes missing or is damaged in transit. This sounds like a corporate issue pushed on the consumer - they have no faith in their supply chain and need to review their courier contracts. I know of no other UK company that charges extra to ensure the order will arrive as expected or be refunded if it doesn't / is damaged. In addition, the marketing content is inaccurate and excessive; since Black Friday in November 2023 they have incessently promoted the same 'multi-buy' discount where discounts apply after spending more money, but each marketing email and online promotion pretends it is a new offer. It has been a promotion from November 2023 until March 2024 at least. Come on, they must have more ideas than that to entice new customers?

So far everything looks and feels well made. The pieces were shipped quickly and arrived within the week. This is my third time ordering from them and I had no issues.