Mandy M.
Garbage jewelry
Garbage jewelry. Posts broke first wear. Then, they automatically enrolled me in a membership. I NEVER CONSENTED TO THWM HAVING MY CARD OR A MEMBERSHIP. This is fraud.
Response from Ana LuisaAug 19, 2025
We appreciate you sharing your feedback with us Mandy. We’re so sorry if the conditions of AL Luxe were unclear at the time of your purchase. We see you were able to cancel your membership, but if you have any further concerns regarding this you can contact our team directly (by email, live chat, or text). Regarding the issue with your earrings, this is not the experience we want our customers to have especially on their first order. We offer a 2-Year Warranty on our jewelry and would love to find a solution for you. Please feel free to submit a warranty claim through this link: https://www.analuisa.com/pages/return/




