AM Home Delivery & Trucking CoReviews of amtrucking.com

Terrible experience as so many have had. I am not sure why the NY-based appliance vendor does business through them. On 3/17 I waited for hours just to be told late in the evening by phone they couldn't deliver because their truck broke down. I would hear from them - never did unless you consider a txt message a proactive hearing back earlier today, 3/19. I waited again for an hour into my window, and called them to inquiry, and would you believe it? "...we can't deliver today because our truck broke down". How on earth can their trucks break down concidentially twice in as many days? Pathetic company, shouldn't be in business.

This is the worst delivery company ever!! Their drivers do not care about anything, leaving my door wide open when I have cats, even while the door didn’t need to be open. They were late on my delivery, my items sat in their warehouse for 2 weeks. Then they leave ALL the garbage in my front yard from the appliances and said oh we don’t take garbage, that’s your responsibility. I have had everything in my home delivered and every other company took the garbage. This company is the worst and I will never use another company who uses AM to do the delivery!!

Company lost my stove and refuse to give me any information regarding it. Absolutely irresponsible. Supplier claims that the stove was delivered to another customer. I’m still paying for it!

They took almost 3 weeks to schedule delivery and all I got was robo calls to confirm the delivery date and time. It was then almost impossible to change the delivery date and time and the last straw was they when they showed up at our home, they were not aware they were supposed to install the cooktop (prepaid) and finally told me they don't install these type of units.

The absolute worst delivery company on the planet… they don’t call to confirm before arrival just show up and leave. Won’t wait 10 minutes. Charges $100+ for redelivery. Driver is a liar word is garbage.

The delivery guys, Byron and Harrison were very professional and helpful with the sofa that was delivered. It was a sleep sofa and very heavy. Thank you so much!!

Absolutely horrendous, the cancelled our delivery on three different days, all within 30 minutes of the delivery window. We had called out of work each of these days to receive this delivery of an expensive couch that they kept canceling. Absolutely useless customer service, we will never order an item from a company that contracts with AM Home again.

O Stars. I hate to write this review because me and my wife love this furniture set. I would NEVER go through this again if I knew this would happen. The delivery service for this product and seller is awful and that's putting it kindly. 1st I was told by one of their reps it would be delivered on this date. Never showed. Then was given a second date. Never showed. Then after I called mildly upset, they decided to deliver the afternoon of Christmas Eve. Not ideal but okay, at least we have our furniture FINALLY after weeks. My wife was 6 months pregnant and I was a month and a half healed with a broken ankle so l paid 350 dollars for "white glove service". What a joke. I was required to pay in advance. I didn't have a choice so we paid it. The day of delivery comes and a young and older gentleman arrive. They come in and inform me that they won't be performing a white glove service and I would need to either have an entire bedroom set left inside my breezeway and living room, or would have to carry it up 14 stairs. They were in no way bothered by this. I had a neighbor over and myself in a walking boot and my neighbor had to carry this up my stairs while my pregnant wife tried to help navigate and position. Not only that but we unpacked everything and inspected everything and assembled everything. The delivery company AM TRUCKING carried 6 boxes away and I was guaranteed a refund for the trouble. To this date I was told I would receive half of it back. 175 dollars for two men to stand and watch us struggle and carry a few boxes away for recycling. I obviously told them that was absurd and to this day I haven't received a single cent back for their "white glove service". Now they're saying l issued a chargeback or something with my bank in hopes that I will give up or forget or something. I've worked in customer service for 20 years and understand that some people blow things out of proportion.... This is not that. Go to Rooms to Go. Go to a local furniture store. Call these sellers direct and see if you can get your items another way. DO NOT USE THIS DELIVERY SERVICE NO MATTER HOW GOOD THAT PRICE LOOKS. It sucks because the seller has been responsive and nice and the furniture is great value but the delivery service really really ruined this for me.