AM Home Delivery & Trucking CoReviews of amtrucking.com

My delivery was on point and Arturo, Alfredo and Oscar a supervisor lead the team to a onetime delivery and set up without an issue. Thank you, Oscar and team!

Awful - on the scheduled delivery date, received a call that it would be delivered in about 20 mins. Two hours later, I had to call them and was told that the driver discovered it had not been loaded on the truck - of course, no one had bothered to contact me to let me know. They could not give me a new delivery date at that time, but a Routing Mgr. would have to call me later that day. Never heard from the Routing Mgr even though I requested to talk to them several times. Two days later, after I made several calls, I was told it would be delivered Fri. or Sat. - big lie. When I heard nothing further, I called once again, and was told it is scheduled for the following Monday. Their scheduled delivery date means nothing, they will not call you, and the customer service says they have no way to handle or contact mgmt by any means other than an email. And since Mgmt. will not call you back, there is no means of resolving any issue they are at fault for. At this point I only hope it arrives on the new (third scheduled) date.

Caused significant damage and denied all responsibility. There is no level of evidence that they would consider proof of their drivers' responsibility. Their claims manager, Mosshe, is a liar, pure and simple. He will calmly lie to you and wait for you to go away. He should be in prison for fraud.

We ordered a fridge and while it came when expected, the delivery guys were just horrible. They dragged the old fridge out across the wood floors leaving a long line of deep gouges. I noticed after they passed through the dining room and asked if they had carrying straps to carry it. They said they don't have them or use them. I called customer service and was told that all crews are provided the straps and are supposed to have them. I asked them that they need to lift/carry the fridge and they said "but it's heavy!". They brought in the new fridge and were about to drag it to and I said they couldn't do that. They threatened to not bring it in. Then they brought a dolly from their truck?!?! where was that before. They then tried to bait and switch having me sign for the delivery with no damages by saying it was "just routine signature you received the fridge". I pressed them to let me read the pages before the signature and figured out what they were doing. I wouldn't sign. I also pressed them to take their own pictures of the damage, which they did, but you can see on the letter for the company below that "based on the photos taken by the delivery which clearly shows that the installation / connections was completed properly. The nature of the damage(s) is quite noticeable, it should have been noted on the shipping documents at the time of delivery." Well of course the delivery crew has no interest in reporting the damage they caused!!! I've spent months trying to get their claim department to take responsibility but it a game of asking for a form, then pictures, them estimates, and they need to get the driver's side of the story. Finally they just said there was no proof and they wouldn't not accept liability. Their guy for handling claims, Moshe, is a thug and a crook. It's his job to string people along, deny, deny, call customer liars, etc. They sent an official denial even saying I signed the form saying there was no damage, when I explicit refused to sign anything. And it says I wouldn't need surveillance footage to prove the claim! The letter is attached: Dear Kai Angermueller, This email is in response to your claim submitted to our company. After a thorough investigation by our company, including an interview with and a statement taken from the delivery personnel who handled the delivery, presenting them with all the documents and pictures you emailed us, reviewing our records and all the documents we requested in connection with this claim, and additional diligence conducted by our designated claims department, we regret to inform you, that a decision has been made to deny the claim. Our decision was based in part, on an interview with, and a statement taken from the delivery / installation personnel, who handled the delivery / installation, including presenting them all the documents and pictures you emailed us, stating that they didn't damage your property or installed / connected the merchandise inaccurately, based on the shipping documents (Bill of Lading, Proof of Delivery and inspection questionnaire survey), presented to the customer during the delivery, completed and singed by the delivery personal, which clearly states that at the time of delivery "My property has been left in good condition with no damage done to it" "consignee hereby acknowledges install and/or removal was completed in a satisfactory manner and there was no damage caused to your property as a result of these actions", and finally based on the photos taken by the delivery which clearly shows that the installation / connections was completed properly. The nature of the damage(s) is quite noticeable, it should have been noted on the shipping documents at the time of delivery. We strive to keep our customers satisfied, and for that reason, we try to give ample opportunities to note the shipping documents. Nonetheless, we cannot accept any liability for damages, if the shipping documents are not noted, during the delivery, indicating damages to your property. With the current information and evidence available to us, we have closed this claim, however, if additional hard evidence, like video surveillance or other hard evidence, will be provided, we will reopen the claim. We hope you understand our findings, but if you wish to discuss our claims protocol or the above determination more fully, please feel free to contact us during normal business hours at 718-272-5900 X 203. Will be happy to take the time to respond to any concerns or issues. Sincerely Yours, Moshe Felberbaum Director of Compliance & Risk/Loss mfelberbaum at amtrucking dot c… 347-798-3373 99 Jersey Avenue New Brunswick, NJ 08901

If I could give negative stars I would. This company has cost me well over $1000 due to rescheduling my flights and car rental waiting for promised delivery. When they finally showed up with my appliances the drivers did over $800 worth of damage to my stair railings, screen door, door jambs and brand new tile. They also ruined 2 appliances, but I was told the seller would be the sucker and pay for their bad actions. The customer service is terrible, can't get through and when you do, they tell you they can't help you, that it is another department you need. The Claims process is intentionally set up so that you can't contact a person. They require you to file the claim within 2 days, submit 2 estimates for each property damage, and submit a notarized statement of what happened. 2 days really?!?! It took them 3 weeks to get it delivered at my expense. I sent my emails with pictures to them as instructed. No response, no claim number. I did get an automated email that did not give me my claim number. After 15 calls (since the delivery) I finally got to talk with someone in claims. They did see my emails, but would not give me my claim number. Then they hung up on me and I have not been able to get the Claims number to pick up since (6 more calls and counting). DO NOT USE any company that uses AM Delivery! You will not be able to get fair service when they screw up your delivery. Order 41526881, 1/31/22 delivery date Oh yea, the drivers left without my signature, did not want to wait for me to record the damages to the appliances and my property. I am sure they forged it for me. Update: I submitted all my photos and evidence. I was told my claim was denied because there was a signature on the form that said my items were delivered without damage. I did not sign any forms. The driver forged a signature and said he did not do any damage. Buyer BEWARE! AJM

AM Trucking delivered our refrigerator. We had ordered "white glove" service. What we got was the absolute bare minimum: They unpacked the new fridge, took the old one, and left the packaging and an empty beer can on the driveway with barely a goodbye.

Hands down the worst customer service I've ever received, they don't even deserve one star. I don't know how these people are still in business. I had a delivery scheduled which I told them very clearly I needed an hour lead time as I do not live at the residence its being delivered to. The delivery guy calls me 5 minutes prior to arrival then laughed at me when I told him I needed him to wait for 15-20 min for me to get there. I rushed to get to the house where I'm doing renovations and needed the appliances being delivered to finish my kitchen that was supposed to be installed the next day. When I get there no delivery truck, they didn't call to notify me or the company they were leaving, left me waiting there for 2 hours in the middle of my work day as their status still said on the way while they didn't answer their phone. When I finally got a hold of them the gentlemen told me he had to "move on" and promptly hung up on me, then let me know he was "off the clock" when I called back although there was still and hour and half left on my delivery window. Managers are impossible to get a hold of, the one I was able to speak to told me he would be me scheduled the next day then never got back to me and sends me to voicemail every time I call. Four days later I still do not have a delivery date rescheduled and it is not costing me money to get my contractor back for another full day to install our appliances, let alone the time I have spent attempting to settle this. My advice to you, don't waste your time with these people, they don't care about their customers, that's very clear to me.

Our experience has literally been a nightmare, until Anthony Haran got involved with communicating with AM Trucking on our behalf. AM scheduled to deliver our new Samsung washer on Jan. 10, but the truck broke down 2.5 hours from our house. They rescheduled for Jan. 14, but did not show up, and had no excuses. They then scheduled us for this afternoon, so hopefully the delivery will be made then. Thanks to Anthony Haran, with Appliances Connection, and someone named Joe, with AM, our nightmare will hopefully end between 5:30 and 9:30 PM today. I will let you know how things work out.