AM Home Delivery & Trucking CoReviews of amtrucking.com

"My TV was supposed to have been delivered by 12/20/2022. It arrived in their local warehouse 12/27/2022. They finally delivered the TV 1/25/2023. There was no communication other than me contacting them. They had no idea why my TV hadn't been delivered. They kept telling me that it would arrive in week, but week after week it wasn't delivered... till finally it was. AM Home Delivery is extraordinarily mismanaged."

DO NOT USE! Just like everyone else on here, I had a horrible experience with this company. First attempt - they showed up without any notice or confirmation of delivery. The driver who called was rude and annoyed to find out that we were not home and hung up on me. When I called to speak to someone at their corporate office to reschedule, they tried to charge me a rescheduling fee, to which I fought and won. Second attempt - confirmed a time slot for Tuesday between 4pm-8pm. The driver calls me at 2pm and says he’s here for the delivery. I informed him that the delivery window was 4pm-8pm and that I was working until then. He then got an attitude and told me I had two choices. Either call corporate and reschedule and pay a fee or he would just drop the package, a $5,000 couch, on my front lawn. I called corporate to complain and no one including the route manager Sasha was willing to assist. By the time I got home, I found my packages, laying in my front yard. I also had two emails from Sasha. The first was an email asking me to sign an LOA, relinquishing liability of the driver for leaving my package(s) outside. WHICH a I NEVER SIGNED OFF ON. And two a picture of the items left on my lawn with a note stating that “since they didn’t receive a response from me, the driver just left the items on my lawn.” WORST COMPANY EVER

I can't imagine why AM Home Delivery is still in business. The package was picked up in California on Feb 1st and got to the Houston Delivery Terminal on Feb 8th, which is 7 days after it was picked up. On Feb 10th I called them because I got a message from the seller that I should talk to AM Home Delivery for scheduling. They told me that they required 10 business days!!! Since then the only thing I can get out of these guys is that the Terminal Manager says he has a schedule to keep and that he is not willing to change it. I was promised the package to be delivered between Feb. 2nd and 6th. I'll be seeing the Superbowl sitting on the floor. To them, it is perfectly OK to take 3 weeks on a NATIONAL shipment. They might say that they are sorry, but I honestly don't feel they care one bit.

AM trucking called and set up a delivery on January 6. 30 minutes after my delivery window, they called and said that my driver had an emergency and they wouldn't be able to deliver the package. They never called to reschedule. I reached out to the company I ordered the table from, and they told me there was a glitch and my table was never in town and they will notify my when it's ready to be delivered. 15 days later and there's still no update. It says my table has been in New Jersey, but who knows? Untrustworthy delivery.

Javier and Pablo did a great job delivering my new chairs. They unloaded and unpacked them, and even moved them into the house for me. Thank you!

Wish I could give ZERO STARS. They’re awful, disorganized and unprofessional. My delivery day & time was confirmed & confirmation email was sent out. I called to see where I was in the delivery route and they said my delivery had been cancelled. I was never notified- no call or email- and I had already taken off of work to be home for this delivery window. They had no customer service and were totally arrogant & rude. They offered no discount or refund for my inconvenience. They’re awful. I will not order from companies who use them because they are not worth the trouble.

Maria, the routing manager, is absolutely vile and should be fired. This company stole my $12000 refrigerator. They received it from the store and refused to deliver it for months claiming they didn’t have enough people to install it. They also refused to ship it back to the store so it could be delivered via another company. Each time you speak to them you get a new lie about when it will be scheduled for delivery. Horrendous. Do not use!

Irresponsible and very poor customer service. We have been calling for weeks and no one knows what is going on with the package! They keep promising they will follow up but I have never received a call back. DO NOT trust this company! You'll never receive your products. It's a scam!