AmeritasReviews of ameritas.com

Worst company ever for fusion plan. I have had the plan for 4 years and never used the plan. So I decided to use it for my vision for the first time in 4 years. I filled out the claims form and filed the receipts via their portal with their representative on their website. I followed up 7 days later and representative on the phone said their no web drop box. Asked me to file the claim again. She asked the supervisor and explained to me “oh this is new to me I have been here for 2 years and did not know their was drop box for vision” and continued to state it does not work and file it again via mail or email. And hung up on me in the middle me asking for an email address as to where to resubmit the claims. It was very unprofessional and waste my time. I will ask the plan administrator to change policy for next year at November if possible.

Very poor customer service, extremely hard to reach a representative. I was hung up on in the middle of trying to attain info on a current policy after 10 minutes of navigating the commands to speak to a real person.

Ameritas/Spirit is the worst insurer I've ever used for dental care under a PPO program. Paying $50 a month, I received practically nothing for standard dental care. The promised coverage of 40% for out-of-network care (50% in-network) resulted in me receiving only 8.5%. Basic procedures, such as X-rays and three fillings, cost $1,100 in the dental office. Spirit/Ameritas covered only $93. Numerous calls asking for an explanation as to why the advertised 40% coverage turned out to be 8.5% yielded no results. Don't trust Ameritas and stay away from them.

Had coverage in effect. Took daughter for routine visit. Clerical / admin error on their side didn't show us effective at time of visit-- they said they'd fix it and I'd be reimbursed. They fixed the date, but did NOT reimburse me. After countless calls & submitting the required paperwork they still did not reimburse me. It just wasn't worth continuing the fight. Customer service on the phone was typically very rude and unhelpful (except for 1 person). Eventually I gave up as it just wasn't worth my time to get $200 back. I would NEVER recommend. This is exactly what gives insurers a bad name. They will give you the runaround until you give up. UPDATE: They responded to my review below. I followed their directions and reached out again. NO RESPONSE FROM THEM.

Ameritas is nothing but a pool of crooks and Liars, set up you manipulate and scam naive and ignorant clients … this Ametitas is an insult to any insurance business , what a trash . They’ll hear from me on social media bout their lousy business .

They don't cover what they say they cover.I pay $23/month for almost nothing.Youll end up paying more for a dentist visit that what you're expecting. Don't let your agent sell you this crap.

I have been with Ameritas dental for 4years. I have paid them over $2000 in premiums during this time with only one claim early on which I figured they didn’t pay much on because I just joined. I finally found a dentist that I like, but was out of network. I was told they would cover 2 exams 2 cleanings, and their website says they pay 80% out of network for preventative care. They covered just 10%of the bill.I cancelled. I feel like this company is neither reliable nor responsible. Find another company or find a dentist that offers in-house discounts.

Bought vision insurance under impression it is better than buying direct from VSP, wrong, for more money I am paying for basic VSP when I went to in network provider and my out of pocket for RX glasses were higher than calculated with Ameritas Go straight to VSP direct and save your money.