Julia
They are the worst dental insurance…
They are the worst dental insurance ever! They first denied payment for a cleaning & exam. I had to call them several times to figure out why it was denied. I got a different answer every time. They eventually only paid $72 towards that claim. I am supposed to go in every 3-4 months for periodontal maintenance. They again are denying charges indicating they only cover 1 visit every 6 months. I contacted them again regarding their response and they stated it was in my plan that they only cover this once every 6 months. They told me they would send me a benefits package and I should receive it within 7-14 days. I am still waiting. Cleanings used to be free but not with them
Response from AmeritasAug 11, 2025
Hi Julia, thank you for bringing this to our attention. This isn’t the level of service we aim to provide, and we understand your frustration. While we can’t request personal information here, we’d really like the opportunity to look into this further and help. If you receive Ameritas Dental through your employer, please call 800-487-5553. If you have purchased Ameritas Dental directly, please call 800-300-9566 or email [email protected], and a member of our customer service team would be happy to speak with you.

