AmeritasReviews of ameritas.com

This company, after continuing to charge me for a CLOSED account! Then months after finally no more charges, a personal charge for a charity was charged! A REOCCURRING CHARGE! THIS COMPANY CANNOT BE TRUSTED!

I have been on this plan for 3 years with out of network coverage. They recently emailed that they are increasing the premiums by a ALOT and then DENIED a recent claim because they suddently decided to crack down on their policies and no longer cover work to a tooth if ANY work was done to it in the last 2 years. So I'm paying close to 1k a year for what again? so frustrating

Terrible customer service and embarrassingly bad website user experience for 2026 (heck, it would've been bad 10 years ago) My emails to customer service have gone unanswered for a week. They sent me an email about my claim, said I had to log in to read it. The login didn't work, so I tried to reset my password. Error: password cannot be reset, please contact customer service (how the heck is that possible in 2026?) So I contact customer service, and a week later and I'm still locked out of my account and they're not answering their emails. The owners of this company should be embarrassed.

After 4 years of paying premiums without any claims other than annual cleanings, I had a tooth fracture and the filling fell out. The Dentist determined that there was no way to save the tooth & a crown was required. Ameritas denied the claim citing thier "professional dentist opinion that a crown was not needed. Do not waste your money on this insurance. Cheaper to pay for cleanings out of pocket and self insure. They will do anything to deny a claim, even if there is no basis. DISGUSTING

CUSTOMER SERVICE IS THE WORST AS A SENIOR CITIZEN WITH MANY YEARS OF INSURANCE COVERAGE THIS HAS TO BE THE WORST COMPANY!!! IF YOU ARE DECIDING ON DENTAL, DON'T COME HERE BUT THEN AGAIN LIKE ANNETTE A SUPERVISOR SAID WHO CARES!!!

Two items: 1. Customer service is below competitors, with lack of knowledge and long wait times 2. Claims get rejected for reasons not in contract and are vague. The accountant at our dentist reported Ameritas requires more documentation to approve claims than their competitors, citing delta dental as the flagship in my state Not all was kept by the dentist, so now we have to wait another year to see if we are covered as they collect data Ameritas replied with a thanks. On the upside, it was just a thank you with no direct invitation to talk about the situation so I would need to sit on hold forever. Ameritas is playing the Trust pilot system. With a vague response they can still maintain thy “reacher out” I have already cancelled my policy and signed back on with Delta Dental. I urge you to NOT sign up for anything with this company. No integrity, and cannot sense a glimpse or morality

Terrible coverage at all levels.

Avoid this company at all costs. Had periodontal surgery that was necessary (constant infections, bone loss in my jaw) and they’re claiming my surgery wasn’t actually necessary after being “reviewed by a licensed Dentist”. Sure. Ef ya’ll and your mommas.