AmeritasReviews of ameritas.com

There was a fraudulent account set up and I found that for 4 years, I was paying for insurance I didnt need! Looks like a similar payment on our statements, but we were helped by a guy named Gavin who was very informative, and great! but the Admin Lady above him not so nice. She was very rude, talking over me basically stating that we were " lucky Gavin Helped us because she wouldnt have given us the refund". We were still trying to establish what was going on, and the ( Sounded foreign) woman on the phone was very sarcastic, even commented that it wasnt their fault I didnt see the charge for such a long time etc. Very unprofessional to say the least. Thanks Gavin! Dont change! Good Customer service is rare. Gavin 5 stars.