Carl
I like the product a lot, but it took too long for the order to be fulfilled
I like the product a lot and it was fairly easy to install. My issues were with the ordering process. It seemed like it got lost in their system after I placed the order. It was very difficult to get them to respond to my emails and phone calls about status of the stair lift shipping. What was originally told to me to be delivered about 2 weeks after my initial order turned into about 5 or 6 weeks. Made for some challenging stair navigations for the user until it arrived. It works great and I'm very pleased with the product.
Response from AmeriGlide Distributing 2019, IncJul 31, 2020
Carl, I'm very sorry to hear about the delay you experienced with your order. I'm not sure what time frame your order was placed in, but we are definitely having a lot more trouble getting shipments of some of our parts from overseas lately. Even still, we need to be informing our customers to make sure they know about the delays, so I apologize for the lack of communication. We're working to make this better for our customers. I appreciate your honest feedback. I hope the user is enjoying the lift! Thanks for choosing Ameriglide!


