AmeriGlide Distributing 2019, IncReviews of ameriglide.com

Salesman was helpful and knowledgeable Delivery was on time Installation instructions were good Installed (2) Stairlifts in two days And happy with the product 👍

I have the platinum Stair Lift and after using it only two weeks it broke down and it took five weeks to get someone to come out and fix it I would not recommend this to anyone

Taylor was very helpful in getting my stair lift quickly to me as I needed to get my mom home in a safe and easily maneuvered environment. The stairs lift arrived in perfect condition and went I installed it myself with a couple calls to their technical dept. Maybe 4 hours to complete job. Thanks Ameriglide! Wendell Anderson

Product is fine but salesman was terrible. Had to keep calling to check delivering date. Salesman said item would ship today and he would send confirmation. Never sent confirmation so I called at the end of the next day and the item never shipped. First it was the shipping manager was sick. Then the shipping computer was down. Terrible communications. When it did ship he never sent confirmation so I had to call again. I would not recommend purchasing from this company.

Chairlift fairly easy to install, but wire for charging was broken internally causing battery not to charge and therefore trouble shooting and disassembly to find cause. .

Very clear instructions and easy install. About 4 hours start to finish. Now that I know how everything works could cut that time in half. Works very well and Mom is very happy.

Lousy, Stinking Sales Department .. For the product itself, I rate it between 4 and 5 stars. The model we ordered installed flawlessly and has worked well for the last couple of months. No regrets whatsoever with purchasing it. My issue is with the Sales Department; incompetent, rude, lazy, and in the areas that count - liars. In my case, we finalized the purchase agreement based on a future delivery point and installation. By the way, the installers, if you use the company installers, were pretty awesome and you should choose them if possible. To continue .. the delivery point. I specified a future delivery point, as in "do not deliver until a date two weeks from now". Real simple. Nope .. they fulfilled the order the next day with the product about to be delivered to an empty residence. They didn't notify me of shipping .. I learned about it via due diligence and made every attempt to stop/reschedule the delivery. The "Sales" department lied to me regarding the status and when I pressed them, they came clean with the story but then made every effort to push the responsibility for correct delivery on me, which I refused since I was paying THEM for it. The person trying to do this was a T.J. Sell, Sales Manager. Eventually, the product was delivered but not without nearly a dozen phone calls to "T.J.". The interaction was not without real anger at his treatment of us, particularly when he tried to blame the misdelivery on COVID (really???). Somehow a disease was responsible for his failure to stay on top of the order fulfillment process to ensure the $2000+ order was correctly handed over to shipping (FedEx). "T.J." also attempted (several times) to pick a fight with me over the phone, a form of intimidation that was easy to ignore. So, if you're buying this product, you can sleep well knowing it's well-crafted. But -- it's highly advised you hold the Sales Department's feet to the fire EVERY STEP OF THE WAY ... follow-up with them by phone every day ... take detailed notes of date, time, and what was discussed. The Sales Department WILL find a way to disappoint if you're not careful. Get everything discussed in writing. Be particularly wary if you end up speaking with T.J. Sell; he's a major headache Excedrin can't fix.

The vertical lift is a nice unit except that mine blew a fuse after only 2 months. I called Ameriglide for service and got the royal run around.The lift was 10" below the upper landing point and I had to get the fire dept. to get her lifted up onto the deck.Now it appears that Ameriglide has no service dept because I got shuffeled around to both of their vendors and finally 4 days later I got thru to the company that built the unit, Atlas in Canada. The service tech was nice enough but said that they have only 2 techs to cover the US and Canada and that Ameriglide is supposed to have techs that can help.With the help of the factory tech I was able to trace it out to a blown fuse which he sent me but it took another 3 days. So, the lift was ouit of service for over 10 days.Totally unacceptable. Also beware of their shipping charges which for my unit came to $1245.00. I asked to be able to pick it up at their location and was told no that is not possible. Now I know why..the unit was manufactured in Canada not in the US as I was told by my sales person.And the shipping invoice from Atlas showed $756.00 for shipping, so Ameriglide added $500.00 in shipping charges to line their pockets.