AmeriGlide Distributing 2019, IncReviews of ameriglide.com

Overall, the experience based on the installer, Gavin S., and Customer Service was very good. I purchased the unit in November 2025 for physical health reasons, and the unit was just installed on 01/09/2026. I would not recommend the salesperson (Colin) for several reasons (he could not remember me nor recall the details of my transactionand was always 'at the beach' or on vacation). AmeriGlide explained how their salespeople talk to hundreds of potential customers, but if that is true, then when there is finally a cash sale, one would think that would be memorable. In the meantime, I purchased a second stairlift from a competitor, which was installed in less than three (3) weeks from purchase for my first floor to the basement because of the salesperson, the long wait for installation w/AmeriGlide, price, and other factors. The AmeriGlide installer, Gavin S., was very professional, knowledgeable, and experienced, and went out of his way to help me. He explained how to use the stairlift and how to obtain help if needed. He provided extra help and was very understanding about my needing to use a wheelchair/walker to let him into the house. Overall, except for the sales transaction and the long wait for installation (seven weeks), I am very pleased with the RAVE2 unit.

The quick turn around service made the experience great! It would be an even better experience and a greater experience if it were made known to customers with this need, that their doctor could provide a prescription that would help them to obtain a stairlift at a more cost effective price.

Taylor was very helpful during the order/shipping process. However, we had issues with the installer; he struggled with removal & new lift installation; even put the chair base on the rail/track backwards.

The first time I filled the bathtub following the installation of the walk-in conversion kit, the tub leaked. However, in the years since, it has never again leaked--for which I am grateful!

The stair glide is easy to install is comfortable and works well. A minor issue with factory quality control is reason for the 4 stars. However, at a reasonable cost, I am satisfied with it.

Cameron, the salesman, was very, very helpful, knowledgeable and accommodating! The installer, Bill Thompson, was also knowledgeable and very helpful and thorough, but he was very late for his 10am appointment, a time which he chose, disrupting our plans for later in the day. But for that issue, Ameriglide would have received a full 5 stars from me!! Thanks for everything; the chair is working very well and we love it!

Shipment came in three packages and was there in four days. Very good. Installation went well. We do have an issue with the safety switches kicking out at times. We need to look into that. Overall it seems like a good unit.

Roger Adams assisted me with my order and helped me arrange for a pickup at the Raliegh NC site. The installation required roughly 4 hours and once installed the device performed as it was designed to do. The single issue that I encountered was with a shortage of hardware, specifically the support bracket mounting screws. My installation required a total of 4 support brackets which required 4 screws each for a total of 16 screws. A total of 9 screws were included in my package leaving me 7 screws short of the required 16 mounting screws. I called the help line but was unable to reach anyone, so I left a message explaining the problem, but no one returned my call.