AmeriGlide Distributing 2019, IncReviews of ameriglide.com

April 8, 2026 update: Our issue has now been satisfactorily resolved following a service visit arranged by AmeriGlide. The technician who came on-site was excellent — knowledgeable, professional, and effective. We have only positive things to say about his work. In retrospect, the root cause appears to have been related to the original installation (performed by an independent contractor, not AmeriGlide), combined with difficulty accessing effective support early in the process. From a customer perspective, this situation highlights a gap: while AmeriGlide provides the product and warranty, resolving issues can be challenging when coordination between installer and manufacturer support is not seamless. Additional installer support resources or certification standards could help prevent similar situations. We are ultimately satisfied with the outcome, but it took approximately six months to reach resolution.

I lost my remote control for a Rave 2. Replacement cost was quoted as $70 plus shipping. The remote is IR and has 2 buttons, up and down. Probable cost $2.00-My guess. They did ship me a new harness under warranty caused by a design defect that caused seat to rub on harness when it was lifted and put down. It probably couldn't be installed by someone with no experience in replacing wiring harnesses.

I ordered and received my outdoor stairlift within 1 week. My representative John Goss appeared helpful (hard to tell through emails). I was told that it would take about 10 days from when stairlift arrive to shipper and installer put in. The installation company Delstall called me gave me installer information so we could set up install. I called 2 days before my shipment, no answer voice mail not available and I texted. I called Delstall once shipment came and phone call kept dropping. You have 5 days to return item I'm on day 2 and no one has reached out Ameriglide said it's nothing they can do but try and contact installer. Meanwhile my 88 year old mother has 4 large boxes in in living room. I am angry that I spent 4300 of which 500 go toward Installation and I can't even speak to the installer. When i reach out to Ameriglide representative I feel (could just be me) that I'm asking to much. I do not recommend thus company at all. Will also review on Google

The Ameriglide Co. was fine. I received my equipment in two weeks. It will be three weeks since I received the equipment until it is supposedly going to be installed. The installer called the day before I received the equipment. He told me that if I called by the next day, he could install that week. He never answered his phone (5 calls).There was no response from Delstal, who are the installers.

Customer service was a challenge to get on the phone sometimes but John, the sales rep, was great once I got in touch with him. We opted to assemble the stair lift ourselves and the YouTube video was super helpful. The only complaint I have is with the way the parts were made. The holes on the rails had burrs on them so there was some difficulty in getting them together properly. The track is still not completely smooth. Also, the seat had some type of grey "sand?" in the plastic it was packaged in. Otherwise, it was a good experience.

While the website is extremely to use, customer contact is lacking. There is no notification of when Items will be shipped until the day it is actually shipped. Other than sending me a receipt for my purchase, no other communication was done even when I reached out to find out the status of my order.

We need a new remote. We put the batteries enclosed. They did not work so we put other new batteries in and it still did not work. We would like a replacement. Also we lost the bottom black screw that tightens the track. It's the last thing on the assembly. It is up and running and we love it.

The installation went way to long 7 hours.