AmeriGlide Distributing 2019, IncReviews of ameriglide.com

This review is regarding the customer service/sales rep (Timothy Worley) only. Unfortunately my nephew who passed away from brain cancer never had the opportunity to use your product. Since I had to return the uncut, still in six boxes stair lifts, Timothy Worley was negligent in responding back to me to the extent that I had to ask assistance from his supervisor. When I was finally provided with the much needed return authorization number, Timothy Worley gave me misleading information on returning via FedEx. Also, Timothy Worley's supervisor stated that under this circumstance, the 15% restocking fee would be waived but Timothy Worley was going to charge the 15% restocking fee. Hopefully, Amerglide has customer/sales reps that are professional, competent and some semblance of sympathy in their jobs because my experience was an extreme opposite. Update response to your reply: Thank you for your prompt reply to my review but your comment regarding a custom project is in error. In your reply you indicated that "this was a custom project in which the rails had already been cut to your specified measurements." However, this was a 'cut on site' project which I stated in my review denoting uncut,unopened six boxes. Again, not a custom project which is why the restocking fee was waived and was told the measurement fee will be refunded.

Received the lift quickly and was not hard to install.

At time of purchase, I was told 7-10 days for completion. It took close to 3 months. Many messages to Dane were not returned. Once the sale was made, he didn't care. The shipment was incomplete, only 1 chair. I ordered 2. This another delay. The 2nd shipment was missing the track. All my voicemails and texts to the installer were not returned. Had to call Keith in installation dept several times to get the installer to call me. Everything is completed now but it was a harrowing experience.

The product arrived in pieces that needed to be assembled. The holes on the rails were not precut properly and did not align at all. There was no way to join the two rails. When I called customer support, I was asked to file the aluminum rail myself to make the holes aligned, which was a ridiculous suggestion. Later, I had no option but to pay for installation by a professional. Even the professional sent by Ameriglide struggled to make the holes properly aligned, which required very sophisticated professional tools. By this, the whole point of self-assembly was defeated and I lost $595 towards installation. When asked for a refund on the installation cost, I was given the run around and nobody took responsibility to follow up. The instruction manual was unreadable and the pictures in the manual were indecipherable. Very useless manual. All in all, very poor customer support and carelessly put together parts.

Love my chair lift. Technical support was best I have ever had. Completely satisfied. Would recommend this company and product.

Our stair lift has been a blessing. The instructions were somewhat difficult at first, but multiple reads helped bring clarity. I installed this myself. The quality of the product is excellent, both in design and execution. Great customer service from Timothy. I highly recommend!

The lift was all we thought it would be. Delivery was timely. The salesman was able to answer all my questions. Thanks

Good experience, my lift arrive 4 weeks after I signed drawings and my husband put it up for me, we needed technical help by phone during the process and took an appointment with their technician. He was really helpful and our lift is now up and running! I would recommend this to anyone who needs a lift!