America's Best Contacts & EyeglassesReviews of americasbest.com

Me and the wife got progressive glasses but they didn't work for us so we drove 1 hour to change then to regular glasses we were told they can take the glasses but can't send them in or give a refund with out a manager they said the manager will call mon no call so I called them they said there busy and would call back no call so I called next day they were very rude no sorry about that just call and ask if a manager is there once they got your money customer service go's out the door. To make a better business is easy treat people right you say your going to call back call back when a customer is upset be kind and understand simple. This store is in palm springs

I am very impressed with Americas Best at 1025 S Sutton Road, Streamwood, IL 60103. The place has people that are very friendly, and the place is nice, and clean glasses are arranged well on the wall. I've been to another location before; it’s a big difference. They got my glasses right. At first I panic that there is something wrong with the glasses. Suddenly I was approached by Samantha, the manager, who is very friendly. She went and adjust my glasses so I could see well, and she did it!. She has awesome customer service. I left the place with a smile. I would recommend others to go to this location. I guarantee you like me you will leave with a smile.

You got my money this time but never again. Exams are not included anymore. Prices never was matched on the wall and will be going to other places for my glasses . $400 for 1 glasses and never was upfront with prices. If I knew they had to order online I would have just ordered my stuff online myself. They did take $70 off the supposedly free exam but excluded the 2 for 150 deal charging 213 for one pair plus $80 for lenses. Ya 330 should have never happened will never come back

America’s Worst If I could give 1/8 a star, I would. After buying and returning three pairs of progressive glasses manufactured or measured incorrectly and the employees acted as I were putting them out. Getting my eyes rechecked, I found out that the factory is making what appears to be more than the average amount of mistakes. Corporate, when I called, said my progressive lenses were only 1 mm off! Please, progressive glasses need to be exact.

Came in on 8/7/24 for an eye exam and glasses. No problem so far. Then picked out 3 pair of glasses. Was told I’d have them in about 2 weeks. Called 8/24 and apparently 1 pair had scratched lens so they had to be remade. Called again on 9/7 and they said glasses were here (but never called me!). It was late on Saturday and it had been a MONTH since I ordered them so I decided to go pick them up on Sunday. I called first to make sure they were open. Message said they were open from 9am to 5pm. Drove all the ways there and they are CLOSED on Sundays! So their message is wrong. Drove back again on Monday and they initially could only find 2 of the 3 pair. Manager searched and found 3rd pr. But 2 of the 3 pair were not made correctly. Couldn’t see for reading! Apparently they had mis-measured for the progressives. So they had to start all over. And I’m guessing another 2-3 week wait! I asked manager for a discount for all my trouble. Best he could do? Add an antiglare option or slightly better version of progressives on ONE of the 3 incorrectly made glasses. Just one. I paid $200 for the glasses. This “upgrade” on 1 of the 3 pair (all having to be remade due to their mistakes) probably cost them $1.00. Manager said that was “best he could offer” for the more than month delay plus all 3 pairs being made incorrectly. Prior to visiting the America Best Poinciana, FL location, I never would have written such a negative review. But given all the issues and lack of adequate compensation for all the issues, I’ll never go back. Never.

I went to Americas Best on August 30,2024. I had insurance up to 300,00 to pay on glasses, it was like I was punished for having the insurance. I had to pay 30.00 for the FREE eye exam. I picked out a pair of glassed that was 139.50 and I expected to have to pay a little out of pocket but had to pay the whole amount. When I asked about the 2nd pair of glasses she told me I could only get it but it would be 40 percent off for the 2nd FREE pair. I told her I guess I should have not told you I have insurance, she smiled and said kind of. If you go there expect to pay full price on the glasses you picked out and the FREE eye exam. This place in Hancock Center will rip you off.

America's best in Canton, GA is administratively the absolute worst business I have ever stepped foot in. The eye doctor there is phenomenal, however, the supporting front office staff is incompetent, not trained, nowhere close to being professional and works extremely hard at ignoring customers. I had an eye exam that went well, when I had to come back for two other trial contacts to get my vision correct, the whole world turned upside down with their four-member staff. They couldn't figure out which contacts were the trial pair, they gave me the wrong prescription, and it took 3 and a half weeks to get two contacts for the last trial pair I tried on...and on and on. How that location stays in business is beyond my comprehension. Save yourself time, aggravation and money and go elsewhere.

(Moline, IL store) Great service! I was greeted upon walking in. No sales pressure. They were very accommodating; got me in way ahead of my scheduled appointment (that gal also did my pre-tests and she did not pressure me or make me feel badly about choosing not to do the "extra" tests). The Dr. was personable, and answered any question I had. Then, the gal who helped me choose glasses, sat down with me and fitted me (Dawn), was super to work with and very personable. I also was impressed that they do a "double check" on measurement for bifocals. After she measured for line, she had the testing gal double check, and they were in agreement. Finally, I was Blessed with such a great deal on glasses (a nice selection for the 2 for deals and found great frames)! I recommend!