American Van LinesReviews of americanvanlines.com

My experience with American Van Lines & 101 Movers Corp has been extremely disappointing and stressful. I was initially quoted approximately $6,000, paid nearly $4,000 upfront, and was promised clear communication, a pre-move inventory review, dispatch updates, a scheduled pickup time, and delivery within 2–7 days. Instead, I never received the promised inventory call, my estimate increased by more than $2,000 after I was told to itemize plastic-wrapped bundles that I had packaged according to their instructions, and I was pressured to make additional payments to keep my reservation. Pickup was repeatedly rescheduled with little notice, creating significant stress as I was trying to sell my home, move my family, and travel across the country with four pets. The movers who arrived were from a different company, 101 Movers Corp., despite my understanding that no brokers or third parties would be involved, and after my belongings were loaded and the driver left, I was informed that the price had increased yet again. (Currently $8,216 for a 26ft Uhaul from OK to FL.) Since pickup, I have received virtually no meaningful updates regarding the location or status of my shipment. On Day 9, after repeatedly requesting an update, I was told by AVL my truck was being "loaded" even though I personally watched my belongings being loaded from my home 9 days earlier leaving me questioning why my truck was unloaded, where my belongings have been for the last 9 days and why this information was never discussed with me. Communication has been nearly nonexistent and promises made during the sales process have frequently been contradicted. At this point, my calls and messages are being ignored or completely dismissed. I was offered a discount/compensation, however, that reportedly required signing a non-disclosure agreement stating that I could not give an honest review of my experiences. That does not feel like a customer-service resolution; it feels like an attempt to prevent honest feedback. A bribe. Hush-money. At the time of writing, I still have not received my shipment, have zero information about where my belongings are, where they have been and when they will actually arrive. I would never recommend American Van Lines or 101 Movers Corp based on my experiences so far. Update: I received my shipment on Day 28. The driver refused my payment & held my shipment hostage. Upon returning, I was pressured into signing digital delivery documents prior to unloading. I was told they would hold my shipment hostage once again if I did not comply. I paid & signed under protest to have my shipment released. There was $3,500 worth of damages & American Van Lines denied my claim even though I paid for Full Value Protection.

No - NO and NO- look for another company. My first time writing such a review. NO look elsewhere. Underestimated pricing, contracted other local cie to move us. Understaffed, poor packing, delays, broken items ( I know fill a claim right? Take a picture?), poor customer service, delays and U-Haul trucks to move us? Here we are 4 weeks out after our “move” hiring movers to help us clean all the boxes left in the garage or boxes misplaced. The pick up last 14 hours and we had 4 people and 2 of them disappeared for 4-5 hours. I had paid for kitchen packing I ended up doing some of it. The delivery we had 3 people and supposedly the second U-Haul truck ( not even a company truck) broke on highway so 1 disappeared for 7 hours to bring it. They were unloading things at 2 am. And the beds packed were not labeled or packed correctly and so many boxes left in garage. In addition screws from a bookcase disappeared we had to buy , a big garbage bin broken, 3 beautiful plates I carry around for 15 years broken, a plate broken. We’re still paying for other service to help us put boxes where they need to be. So NO DO NOT TAKE THEM. They are unprofessional unhelpful and cause huge stress and damage. And then to try to get a receipt of what we paid took so many calls. I was invoiced twice! Only one person was helpful over the phone.

If you had a similar experience, document everything and consider filing factual complaints with the BBB, FMCSA, and the appropriate state Attorney General. Consumers can also leave truthful, factual reviews about their experiences. The FTC Consumer Review Fairness Act protects honest reviews from certain standardized gag clauses. I paid American Van Lines over $10,000 for an interstate move from Colorado to California. I was told AVL worked “all in-house,” which influenced my decision to book. However, the physical move was handled by Excellent Van Lines and other workers. I was not told during the sales process that Excellent Van Lines would physically handle the move. 1. Pickup-day price increase: My estimate rose from about $8,000 to over $10,000 while movers were already inside my home. With our belongings involved and the move underway, it felt extremely high-pressure. 2. Payment methods not listed in my contract: While movers were onsite, we were asked to send thousands of dollars via Venmo. At delivery, we were again directed toward peer-to-peer methods such as Zelle, Cash App, Apple Pay, or cash. AVL later acknowledged by email that we should not have been advised another payment method was needed. 3. Pressure to sign early: The driver repeatedly asked us to sign the Bill of Lading before loading was complete. An AVL coordinator later confirmed by phone and email that it should be signed after loading was complete. 4. Split delivery; second portion arrived after the estimated window: The Bill of Lading listed an estimated April 15–25 delivery window. The first portion arrived April 16. The second portion, containing nearly all furniture other than couches, did not arrive until May 1. The timeline kept changing, and we repeatedly had to chase updates. We were later informed that some items had been placed in storage without clear communication to us. 5. Damage: Both legs of our antique hand-carved solid wood dining table arrived severely broken, with missing pieces, making the table unusable. We photographed the legs at delivery wrapped in only 1–2 layers of taped packing blankets; we did not see boxes or rigid protective packaging around them. Other damaged items included a cabinet/bookcase, two bookshelves, a whiteboard, and a TV bench. We also documented spilled cleaning products packed with belongings and delicate china packed without individual wrapping. After pickup, we found emptied bottles of health drinks that had been stored in our basement among trash left outside; we had not offered those drinks. During delivery, the truck also broke a large tree branch in front of the property. AVL relied on released-value coverage in responding to the damage claim. I understand that coverage exists. AVL eventually offered $1,650 total for damage and service/delay issues, then sent a proposed settlement agreement that included language restricting “negative” statements, complaints, and further discussion. I did not sign it. This is not about one damaged item or one late truck. It is about the full pattern: third-party handling that was not disclosed to me during the sales process, a pickup-day price increase, payment methods not listed in my contract, pressure around signing documents, inconsistent communication, the second delivery arriving after the estimated window, damaged furniture, inadequate packing, and a drawn-out claims process. I’m sharing this because I wish I had known these risks before booking. Based on my experience, I would not recommend American Van Lines.

What made the experience great was the people--hands down--the staff. From the top executive to the folks that loaded and unloaded our items--great, great customer service. Pinning down the exact date and time of pick up and delivery was a bit, a tiny bit of a challenge but completely understood. We highly, highly recommend American Van Lines.

Kind hard working men handled everything with care.

Very well done.

Excellent service

The man who came to pack up my stuff in florida and then deliver it in Redmond, Washington was meticulous. I just referred your company to a friend.