American Van LinesReviews of americanvanlines.com

The crew that actually did our move was incredible. If I could hire them independently, outside of American Van Lines, I would. The administrative aspect of the move was a nightmare. They didn’t dispatch the correct size truck so 10% of our belongings were left behind. When I tried to seek resolution with AVL to help pickup what was left the wanted to charge full rates for an “overflow” move. Ended up having to hire a different company because AVL refused to acknowledge or take responsibility for their error. Will never use them again.

WORST MOVE OF OUR LIFETIME (WE'RE in our 50's)! CONSUMER BEWARE. THEY ARE OVERPRICED AND due to their poor planning and logistics showed up with a truck too small. They did not own the error but said it would be two weeks and cost me an additional $3500 after we had already paid them $12k!! Noone was apologetic. Their system is broken and talking to the driver this has helped multiple times. They damaged our furniture (tvs, lamps, dressers, desks, tables. They put things back together and stripped our furniture so now we may never get some things back apart. They hired ALL subcontracted help except the driver. The team that showed up at our new home through things everywhere and did not handle anything with TLC. NEVER HAVE WE EVER HAD SO MUCH BROKEN SCRATCHED DAMAGED goods. We were so DONE with the company in the end we didn't even want to file a claim... We just want to shout from the mountain tops how horrible they were on pickup and delivery. WE HAVE NEVER MOVED WITH THIS HORRIBLE OF A CREW. SUBCONTRACTED HELP IS NOT BACKGROUND CHECKED.

The movers who came to the house were excellent, the staff that set up our project were excellent, there was lots of communication, they called us right back when we called them. And they got our stuff across the country in perfect condition.

The movers, Francisco and William, were awesome! They took great care with everything over and above expectations.

The moving team was really great. They moved all our items with great care and assisted in every way required

Excellent move from california to east coast. Careful with my furniture.

Anthony and Alberto were the final delivery drivers and they did a great job. Everything where I wanted it and handled with care.

Great service.