American Van LinesReviews of americanvanlines.com

If I could give it Negative 5, I would !! The worst moving company. They subcontracted me, damaged and lost several belongings, were disrespectful on day of the move, took forever on the claims (They have 120 days, so they take their time) and are likely going to deny most of my claim- as it was packed by the owner, and I didn't mention it in the middle of a terrible move. And get this- they expect property damage and scuffs on the wall as part of the move. If a piece of furniture is damaged, they only offer a "fair market value"- ie a comparable piece on marketplace or ebay, even if it doesn't match the rest of your furniture. A total night mare. Never again!

Complete lack of coordination! Specified heavy pieces, yet only two people came and could get 3 pieces on the truck without significant physical effort by me added. They only brought 1 dolly cart when they even said if they knew they would’ve brought 2 dolly carts or a lift truck. They didn’t meet the load date causing me to miss a days work. I emphasized to the original booking agent about the heavy pieces and one needed to go to the second floor. When they came to deliver, they refused to take it to the 2nd floor because they felt it was unsafe without the proper equipment that they didn’t have. They told me to contact my dispatcher coordinator to get a 3rd party mover for me to get it to the 2nd floor. Four different phone calls across a week for follow up ended the same way that they would talk to a supervisor and get back to me…Never did! Not one of the 4 times! Horrible care for the customer, horrible communication/ coordination, disrespect and completely unprofessional “ghosting” of a customer. Despite that I asked to talk this through for an alternative resolution for just the 1 piece to the 2nd floor, I was ghosted again! They got their money for the move and don’t care at all about their service!

Customer service was absolutely terrible. I moved 14 times and their service was by far the worst. They promised me a delivery date before I hired them and then changed it multiple times to dates that were unacceptable. I had to escalate things multiple times to finally get resolution. It was a horrible experience.

American Van Lines = Broken Promises, Poor Communication, and No Accountability American Van Lines added 100% more stress to an already difficult cross-country move. As a retired military veteran who trusted them based on numerous military PCS moves during my active-duty career, this has been the worst moving experience of my life. What I did not fully appreciate when booking this move was that American Van Lines appears to operate as a brokerage carrier for non-military moves, relying on third-party movers and contractors. When problems arose, this arrangement seemed to create confusion, poor communication, and a lack of accountability. No one appeared willing or able to take ownership of my move. Timeline of Events February 24, 2026 – Contacted American Van Lines for a quote to move from NC to Washington. During the sales process, I repeatedly heard explanations about “PCS season” and tariffs affecting rates. March 9, 2026 – Signed the contract, paid the deposit, and scheduled pickup for May 4. Payment processing was fast and efficient, and the company never missed an opportunity to remind me what I owed. I intentionally booked months in advance to avoid peak PCS season. Unfortunately, “PCS season” later became the explanation for nearly every problem that followed. May 4, 2026 – Movers Never Showed Up The scheduled pickup date arrived. No movers. No phone call. No email. No explanation. After spending more than three hours calling American Van Lines and being transferred between multiple departments, I finally learned that the local moving company had canceled at the last minute. Neither the local mover nor American Van Lines informed me. May 5, 2026 – Pickup was rescheduled for May 7. May 7, 2026 – Property Finally Picked Up Because of the delay, I had already relocated to Washington and was forced to execute a Power of Attorney so my mother and sister could oversee the pickup. The pickup was eventually completed. Then the Communication Stopped. As I waited for delivery, emails went unanswered, phone calls produced conflicting information, and no proactive updates were provided. June 22, 2026 – Still No Delivery More than 45 days after pickup, I still do not have my household goods. On June 22 alone, I spoke with four different representatives. One claimed my shipment was in Colorado. Another stated it had never left North Carolina. After more than six weeks, American Van Lines still cannot tell me where my belongings are, when they will arrive, or provide any meaningful accountability. What I did receive was another reminder that it is “PCS season.” Final Thoughts This was not an inexpensive move. As a retired veteran living on a budget, it represented a significant financial investment. American Van Lines had plenty of time to discuss tariffs and collect payment. They did not have time to communicate with a paying customer whose entire household effectively disappeared into their system. I still do not know exactly where my belongings are. I still do not know when they will arrive. I still do not have answers. What I do have is the most frustrating, stressful, and disappointing moving experience of my life. American Van Lines has completely lost my trust, and I cannot recommend them to anyone.

Moved from NY to Florida. This was a horrible and stressful experience from the day they picked up our things. It took 21 days for our things to be delivered, even though when we signed with them we were assured that it would be much less time. During all that time, there was no communication from them unless we tried to call them (not easy to get someone). They never gave a good reason for the delay either, except to blame it on subcontractors they use. We had to stay in hotels for two weeks. And towards the end they even tried to shift some blame on us! Very unprofessional all around, including add on charges which seemed excessive. Only reason I did not give one star is because we FINALLY did get our stuff. Recent Update: the company has offered to compensate us for the service issues we experienced.

Last year our family was going to be moving from UT to ND in June of 2025. I called over a month in advance to secure a delivery spot and was quoted a fair price I was willing to pay. That team was great to work with, however it got worse after that. They gave me the phone number of my "agent" who I could get ahold of. As the delivery got closer I had questions. I called the agent number many times and never found someone at that line. I had to call a different number to look up my delivery. As it got closer, the people at that number confirmed that a driver was coming within the window specified which was very important because we were driving cross country to secure our apartment on a specific date while driving with a baby and a dog and a cat and the person helping us out had a paid flight that she had to catch coming home. We never had someone call ahead to inform us that a driver indeed was coming, but after many calls, we waited for our delivery window. The first day arrived, we called and we requested to know approximately when a driver would be coming. On the very last day of our window out of anxiety we called asking when were they coming? The person on the phone informed us that the delivery was getting delayed because the driver was no where even near us. The soonest he could come was the following weekend, a week away, which is when we were already supposed to be in a different state physically. There was zero notification of delay and zero effort to apologize for such poor communication and service. We unfortunately were stressed out of our minds because we had to cancel our delivery and find another moving service to move us urgently which ended up costing us more than double what we had been quoted initially. It just felt largely inconsiderate of the financial and emotional strain their poor teamwork ended up costing us. I would never recommend them to anyone looking for something reliable.

horrible experience paid 10000.00 for the most unprofessional move ever they hired third party not good broke things, delays no blankets for packing just tossed things in u haul boxes and used a uhaul truck when i was quoted for semi i have use professional services 5 times and they by far where the worst

I contracted with American Van Lines to move my belongings from Durham NC to Ocala FL in August 2025. I will admit that I did not read the contract closely. I did require storage for a week which was very expensive. Communication was not their strong point once they had your belongings and first payment. When belongings were delivered, several of the items that were taken apart were not put back together. Customer service pointed out that per the contract this was not required. I found shelving unit parts strewn around my new house/garage with the boxes. I will either have to pay someone to put them together or figure it out myself. I am not sure if I have everything. When they were taken apart I was told that they would put them back together. I also was missing at least one box and likely two as I unpacked. I did not find things that I know I packed, not expensive items but kitchen items that I used for baking and cooking. A few things were broken, nothing major but annoying. They were one of the better offers but customer service was lacking. The date of delivery I was given a time range to expect the movers. They were over 3 hours late and I received no calls regarding this. I was told that the driver would call with an update and time of delivery. Never happened. I did call customer service and they called the driver for an update. Then they wanted the final payment. They said the driver was in front of our house and they would not deliver until they received payment. I looked out the window and there was no one in front of my house. Not the most honest people. Turns out they were at a gas station nearby. I tried to keep track of the boxes while being unloaded but there were 5 of them and they were not keeping track of what was delivered. The manifest I was given when loading at first home was illegible, not sure how they knew what was picked up. They were in a hurry because they had a long drive back and they were late arriving. They were not familiar with putting some things together so my husband had to assist. My husband had to take the two beds apart because he found extra screws that they did not attach to the beds. They took videos when dismantling some of the things. Obviously they did not have the videos. They did offer me money but I had to sign a document that I would not speak of the issues upon receipt of the money. I am not selling my freedom of speech.