American Van LinesReviews of americanvanlines.com

The movers were very efficient in packing and loading. Not one item was damaged or lost.

Fair upfront pricing, excellent customer service, moving technicians are helpful, friendly, careful, and professional.

Mike and Brian did a good job with their teams given Extremely Difficult and Unique move situation. Matt and Frank at the Corp level were quick to respond and were Kind given a once in a lifetime event that happened. Everything was on time from Pick-up/Packing to Drop Off. Communication was excellent.

They worked very fast And were very accommodating if something needed to change or if there was something else I needed Very friendly and kept me updated on arrival time

Great move Charlie very accommodating

On time, protected furniture, careful, delivered on time, and reassembled everything perfectly.

I am very dissatisfied with my experience with American Van Lines. I booked primarily because I was told by the sales representative that delivery within 3–5 days would “not be a problem”, and that although a wider delivery window would appear on the contract, my items would likely arrive within the first few days. This was not the case. Communication throughout the process was poor and disorganized. My name was misspelled repeatedly despite clearly spelling it out on the phone, and it remains incorrect in their records. When I contacted different representatives with questions, I was repeatedly referred to someone else, with no clear ownership of my move. On pickup day, I was given an ETA of 12–3 PM, but the movers did not arrive until 7 PM, with minimal communication. One of my mattresses was also forgotten. During the move, customer service representative Deanna was consistently dismissive and appeared annoyed when I asked basic questions about delivery timing and mover location. I am a single mother with a toddler who had just started a new job, and we were without our belongings for two weeks. I never received an apology, and responses to my questions often took more than 24 hours. The only positive part of this experience was the actual moving crew—Carlos and his colleague—who were kind and professional. Unfortunately, based on the lack of communication, accuracy, and reliability, I would not recommend American Van Lines, especially to anyone needing delivery by a specific date or who values clear communication.

Update 2.3.2026: This company continues to harass me. They stated in writing that they admit they were unable to provide me with service, and offered a full refund, ONLY IF I signed a non-disclosure (gag order) and removed my negative reviews about them. I called them out for "extortion" since the main point was that they admitted to providing no service. Since then, it has been a series of ongoing threats. This company is run by horrible people. Look at the BBB reviews. That will tell you everything you need to know. I was not alone in this experience with them. Absolute fraudsters. This company literally STOLE $5200 from me, and did absolutely nothing DO NOT TRUST A WORD THEY SAY.