American TallReviews of americantall.com

Response from American TallFeb 14, 2024

We're sorry about your experience! Our clothing offers an inch variance as some of the manufacturing process is done by hand. However, if it's not within our tolerance our team can help! If you haven't reached out to our support team yet, we would love to look into this for you. You can contact us here: https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca

Response from American TallSep 22, 2023

We're sorry to hear about your experience! We have designed our AI assistant to be able to answer frequently asked questions. However, our AI assistant is ready to redirect customers to our support team via live chat or email as soon as they request. If you have any pending questions, you can contact us through this link: https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca

Response from American TallAug 10, 2023

We're sorry for any confusion! We offer free shipping for orders that are over $60USD, however, if the address is a PO Box, we have a shipping selection for these types of delivery which do have a charge. If you would like to avoid this fee, you're more than welcome to ship to a direct address! We encourage our customers to use our virtual assistant for frequently asked questions. However, our virtual assistant is ready to redirect customers to our support team via live chat or email as soon as they request. If you have any questions, you can contact us through this link: https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca

Response from American TallAug 10, 2023

We're sorry for any confusion but we're happy that you were able to contact our team regarding the refund that was processed on July 3rd! If you don't see this transaction in your account, we recommend reaching out to PayPal and we would be happy to provide any supporting evidence regarding the refund!

Response from American TallAug 10, 2023

We're happy you've found us and have enjoyed your experience! We appreciate your feedback on our shipment timing and we will pass it along to our team!

Response from American TallAug 10, 2023

We're sorry to hear that you're unhappy with our sizing. We've contacted you to collect more information as we would like to look into this further for you. You can also send us your email address and order number using the link below. We encourage our customers to use our virtual assistant for frequently asked questions. However, our virtual assistant is ready to redirect customers to our support team via live chat or email as soon as they request. https://americantall.ada.support/chat/?greeting=6202c3d8a7724614c279dfca

Response from American TallAug 10, 2023

We're so sorry to hear about your experience with our shorts! We can see a purchase made on your account from 2020, we have made updates on our chino shorts since then to reflect our customer and model feedback. We recommend reaching out to our team right away if you are unhappy with the item you received and we would be happy to help! We do hope you give our shorts another try!

Response from American TallAug 10, 2023

We're very sorry to hear about your delivery! Unfortunately, American Tall is not responsible for stolen packages, however, we're always willing to help and provide solutions! We recommend working with our team first to help as opening up a chargeback can delay the resolution time. We do also offer live chat during our business hours if you need an immediate response/update. We can see you've been in contact with our team and your refund has been processed. If you have any other questions, feel free to reach out to our team again!