Christopher
I'm 6'4" and I've ordered dozens of…
I'm 6'4" and I've ordered dozens of shirts and pants from American Tall, so this isn't a one-order opinion. The sizing is simply incorrect — the tall sizes do not match what the size charts promise, and garment after garment fit wrong in the body, the sleeves, or the inseam. The quality is poor for the price point; the fabrics and construction don't hold up the way clothing at this cost should. And when things don't fit — which is often — you're stuck with their ordering and returns process, which is confusing and expensive. Returning items that were sized wrong in the first place should not cost the customer money. I wanted this company to work. A store built for tall men is a great idea. But after dozens of pieces, I can't recommend them. Check the size chart against a garment you already own before you order, and know going in that a return will likely be a hassle and cost you.
Response from American TallOct 23, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been so disappointing, and we completely understand the frustration when the fit isn't what you expected. We're sorry for any confusion caused with our size charts. We'd like to clarify that our size charts are intended to provide general sizing guidance based on body measurements, but they do not reflect the exact measurements of the garment. We encourage customers to review all of the information available on the product page, including the Size & Fit section, where garment-specific measurements and fit details may be provided to help determine the best fit for that particular style. As each garment is designed differently, the fit can vary from one style to another. We understand that finding the right fit when shopping online can be challenging. Our Customer Experience team is always happy to help provide sizing recommendations, and we welcome customers to reach out via live chat during business hours or by submitting a support ticket to clarify any questions or hesitations before placing an order. We're always happy to help guide customers toward the best fit possible. We're genuinely sorry that your experience with the return process was frustrating. Our goal is to make every part of the shopping experience, including returns, as seamless as possible, and we're sorry to hear that wasn't the case for you. We also understand your concerns regarding the cost of returning items. While we offer free return options for exchanges and store credit, refunds are subject to a $9 USD return fee, as outlined in our policy. The quality of our brand is something we take seriously, and we want our customers to be happy with their purchases. Whenever concerns arise with our products our Customer Experience team is always happy to take a closer look and see what options may be available to help. We appreciate you taking the time to share your perspective and will ensure your feedback is passed along. Feel free to reach out if you have any further questions.