American Tall makes quality clothing for tall men from 6'0" to 7'1" and tall women from 5'9" to 6'6". Designed thoughtfully and engineered proportionately to ensure the best fit possible. A family business since 2015, and now a leading brand in the tall community worldwide.
American Tall (americantall.com) has 363 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
americantall.com
Website
americantall.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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You sent gigantic flare jeans and I I ordered boot cut. Trying to return and you have me jumping through hoops. I'm not tech savvy and don't know how to upload a picture. Your chat girl even told me this was a new system and couldn't help.
Response from American TallOct 14, 2026
We're sorry to hear about the confusion and frustration this caused, and we apologize for the difficulty you experienced uploading the images.
We can see that your return request has already been submitted successfully, so no further photos are required at this time.
We understand that the fit was not what you expected. The Chloe High Rise Flare Jeans are designed with a dramatic flare leg silhouette, which features a wider leg opening as outlined on the product page. We always encourage customers to review the product description, fit details, and photos before purchasing to ensure the style aligns with their preferences.
If you have any additional questions regarding your return, please feel free to reply to your support ticket and our team will be happy to assist.
CL
Corinna L.
I was delivered the wrong order.
I was delivered the wrong order.
Response from American TallOct 14, 2026
We're sorry to hear about the mix-up! We can see that a member of our team has reached out for some additional information on your support ticket, but we haven't heard back just yet. We'd love the opportunity to look into this further and work toward a resolution for you!
October 22 - We still haven't heard back. Feel free to reach out to us on your support ticket and we'll be happy to review this further for you.
MF
Mrs Fiona M.
I am writing this to warn any potential…
I am writing this to warn any potential customers shopping from Europe. I recently ordered a pair of jeans that did not fit, only to discover that returning them from Ireland to their US warehouse is a complete financial trap.While American Tall heavily advertises a cheap flat-rate return policy on their main pages, they intentionally hide the true cost for international buyers. You will not see the actual price until you are already locked into the return portal. For a single pair of jeans, they demanded a staggering €37.50 to use their return label. If you choose to use your own postal carrier to save money, they threaten to completely void your refund if there are any custom delays or missing paperwork. It is an incredibly sneaky, anti-consumer tactic. Paying nearly €40 just to try on a pair of jeans is completely unacceptable. I will never buy from this company again, and I strongly advise any international shoppers to look elsewhere unless you are 100% certain you won't need to return anything.
UPDATE: American Tall saw this review and offered to meet me half way with the return label fee which left a less bitter taste, but until they expand to have a European hub to create affordable returns this warning stands.
Response from American TallAug 20, 2026
We're sorry that your experience didn't meet your expectations. Thank you for your feedback.
We understand your frustration with the return cost. At checkout, we advise that return shipping costs for international orders are borne by customers. The exact fee is not provided in advance as it can vary depending on the items being returned, package weight, destination, and carrier rates. Full details of our return policy are also available in our Help Center: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies
We'd also like to clarify that our customers have the option of using the return label provided through our return portal, with the associated return shipping cost deducted, however, we understand that the cost of international returns through our portal may not always be the preferred option, which is why we're happy to work with customers who choose to arrange return shipping using their own postage.
In those cases, we provide detailed instructions to help ensure the package reaches us successfully and can be processed without delays. These guidelines are intended to help avoid issues related to tracking, customs documentation, or delivery and to ensure the return process goes as smoothly as possible for both our customers and our team.
Additionally, we can see that a member of our team has reached out through your support ticket. Feel free to let them know if you have any questions!
DA
Dan
Insane return fee and terrible customer service
They delivered shoes that were insanely small. Be aware that return fees for European customers are an absolute scam. While they keep sending marketing emails stating „free returns“, they actually charge almost 50% of the price for the return of the shoes.
The customer service was also absolutely terrible. The experience with the customer service and return process was so shockingly bad, that I‘ll never order at American Tall again.
Response from American TallAug 13, 2026
We’re very sorry that the fit of the shoes and your overall experience fell short of expectations.
Out fits can vary between styles, and our sizing does not directly correspond to standard EU, UK, or US sizing. We are also refining our sizing based on customer feedback and demand; as a result, our sizing and fit have evolved over time. This is why we recommend referring to the size chart available on each product page before making a purchase.
We also understand your frustration with the return cost. At checkout, we advise that return shipping costs for international orders are borne by customers. The exact fee is not provided in advance as it can vary depending on the items being returned, package weight, destination, and carrier rates. Full details of our return policy are also available in our Help Center: https://americantall.zendesk.com/hc/en-us/articles/19128666513307-What-Are-Your-Return-And-Exchange-Policies
Thank you for flagging the marketing communication regarding “free returns.” We’re currently looking into this to better understand what happened and ensure our messaging is clear.
We genuinely appreciate your feedback, as it helps us identify where we can improve both our customer experience and international return options
ST
Sharon T.
I ordered a size 12 in black camo
I ordered a size 12 in black camo. You sent me 2XL/T in solid black. Not impressed!8/10/2022
Response from American TallAug 13, 2026
We're sorry to hear about this. We've sent a request for additional information so that we can review the situation further and investigate what may have occurred. Once we receive the requested details, we'll be happy to take a closer look.
8/18/26 - Unfortunately, we haven't received further information to review what may have happened. Feel free to reach out to our customer experience team through our website. We're always happy to help!
SA
Sabina A.
I ordered a pair of pants on 7/22/26
I ordered a pair of pants on 7/22/26. I received an email on 7/27/26 stating my order was delivered to my mailbox which is right in front of my home. Nothing was delivered. I went to American Tall's website and customer service was A.I
I received a message saying a ticket was opened, and representative will get in touch with me in 2-3 days. So far, I am not impressed as their pricing is not cheap.
Received this email: Hi Sabina,
We have an update for you on your request.
Emma (American Tall)
Jul 30, 2026, 11:19 EDT
Hi Sabina,
Thank you for confirming that you’ve checked all possibilities to locate the package and verified your address. Please note that while we’ll do our best to assist, once a package is in the carriers possession and marked as delivered, we’re unfortunately not liable if the package is stolen. That said, we truly want to help and assist you with the best possible resolution after reviewing this internally. We will get back to you as soon as I have an update.
Thank you in advance for your patience.
Talk soon,
Emma
Thanks,
The Support Team
Response from American TallAug 5, 2026
Thanks for sharing your experience with us. We're truly sorry to hear that your package could not be located after it was marked as delivered. We understand how disappointing and frustrating this situation can be, especially when you've been looking forward to receiving your order.
While, as outlined on our website, we're not liable for packages that may be stolen after they have been marked as delivered by the carrier, we recognize the inconvenience and concern that situations like this can cause. We are always happy to review each case and work toward the best possible resolution for our customers.
We're pleased that our team was able to assist you and provide a resolution. We sincerely appreciate your patience and understanding throughout the process. If you have any further questions or concerns, please don't hesitate to reach out to our Customer Experience team. We're always happy to help.
MD
Mathew D.
Overpriced terrible quality they were
Overpriced terrible quality they were, tight in the arms loose in the gut, paper thin see-through, and the most astounding part literally still short! Tried to return customer service is abysmal refused returns. Bought for shirts learn from my mistake buy one and you'll see why it's a mistake buy none save your money
Response from American TallJul 13, 2026
We're very sorry to hear about your experience and that the items from your order did not work out as expected. We've reached out to request some additional information so that we can take a closer look and we'd appreciate the opportunity to review your concerns further and determine how we can best assist.
July 21st - Thank you for providing the additional information needed to review this further. A member of our team has reached out to you via email with additional assistance regarding your order. Please feel free to response to the email with any follow-up questions you may have!
MF
Michael F.
American Tall…disappointing
In fairness I’ve been a loyal and frequent customer of American Tall. However my most recent purchase I paid for expedited shipping and when the timeline was missed, I got a very quick BOT reply that shipping fees are non refundable. This was escalated to a human, who then sent me their policy which stated expedited delivery was 2-5 days, and explained my order would arrive outside the paid for date expected. Still no refund. As a now “previous” loyal customer I’m left to only congratulate American Tall on their success to the point that loyal customers mean absolutely nothing. What a disappointing overall experience.
UPDATE - today I was notified that American Tall has refunded my expedited shipping charges. As I mentioned above, I’ve been a loyal customer and this reversal will keep me as a loyal customer. Thank you!
Response from American TallJun 26, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay with your order and understand how frustrating that can be.
While our shipping costs are non-refundable, as outlined on our website, we always strive to support our customers when unexpected delays occur. Our team is happy to review concerns on a case-by-case basis and provide assistance where possible.
We can confirm that our Customer Experience team has already reviewed your case and provided support directly. Your feedback has also been shared internally as we continuously work to improve our overall customer experience.
We genuinely appreciate your patience and loyalty. Your package is currently on its way, and we hope to provide you with a much better experience in the future.
