American TallReviews of americantall.com

I ordered slim jeans in my size. They're huge plus the button hole is too small! Tried to chat, there's no button to send responses! Can't find a phone #. They are sale pants but even if they did fit, the button hole is too small! I always liked their jeans but if this does get resolved, I'll be shopping elsewhere. Don't buy slim if you're used to skinny stretch.

They refused to post my review, so I am posting here. I purchased several items Order #800286 Summary and did review when asked. No problems with the sweatpants I purchased. They were all very nice and well made. However, on the jeans I purchased which were final sale I left a low review so others would know there was a problem with THE BRITNEY - WOMEN'S TALL BOOTCUT JEANS IN TRUE GRIT GREY. The color was nice, but the knees were so tight you could barely get your foot through then they flared into the bootcut. The jeans are worthless and I could not even donate them as you can barely get your foot through the knee area. I believe this is why they had them marked down. But $44.00 is still a lot of money for a product that cannot be used and no refund available. I did find another review noting the knee area was so tight that the pants could not be worn. I think American Tall was aware of this problem, but sold them anyways and knowingly is withholding poor reviews.

If you have a problem with your order, getting any sort of customer service is not existent. They do not have a phone where you can actually speak to somebody. You have to tell the chat 10 times that you want a live person. Then when you do get a live person, the lack of willingness to assist is astounding. I’m not really sure how to get an order canceled and get a refund for an item that I never received outside of disputing on my credit card. Very low level of customer service engagement.

I ordered 3 shirts one of which is way too thin and flimsy. I paid 19 for it and can’t return it without losing 9 of my 19 dollars. I’m going to stick with Amazon with free returns. We thought giving a smaller company a shot was a good thing but not again. And try getting past there robot customer service

Did not got my full order but I did pay full price, and who know if I get refund Very expensive do not buy from them!!!

Ordered over $200 of shirts for a gift out of state. Was told on purchase could be up to two weeks for delivery. After two weeks When I hadn't heard from the person, I called and found they never recieved the gift. Used their automated service for help. Two busines days later I'm answered by their support team that it's a CVS and they have 3 days to pick it up. The giftee was able to make it on the last day to CVS and it couldn't be found and instructed to go to UPS, they couldnt find it and was sent back to CVS to recheck. Again had to use A.T. automated assistant, again 2 days later I recieve a response that it had been sent back to A.T. with no follow up of how to handle this. So again last Friday used the automated service to see how this can be redelivered its now been 4 days NO RETURN RESPONSE....

There is no interest in resolving issues. Not all order was delivered. Contacted American Tall but they were not interested. The mark of a good company is resolving issues, this is not a good company to deal with. I will be using other tall retailers in future.

I placed an order on Aug 22nd. I never received a confirmation email or notice that the package shipped however my card was charged. I contacted customer service explained this. They responded by saying they didn't see my order. I sent them a screenshot from my account along with the items I ordered and the thank you that you get after placing the order. I have yet to receive a response back.